Imad Ahmed

Job Profile -
 Running International Air/Ocean export operations from China, Asia to Middle East & African region.
 To calculate weight, volume, or cost of goods to be moved \{CBM/Volume Calculation\}.
 To verify and approve all included information in Invoice, packing list, Checklist/Draft is correct..
 Collaborating with NVOCC & CHA for shipment booking & customs clearance activities respectively.
 Ensuring follow up of the shipments to avoid any delay issues.
 To receive shipments in the warehouse and ensure both quality & quantity.
 Create & maintain contact with Vendors and Customers to ensure timely delivery of goods.
 Organize files both manually & electronically.
 Prepare needed documents for customs clearance like Air- Way Bill, Ocean/House Bill of Lading & Certificate of origin,
Health Certificate, CIPL.
 To make CIPL for custom clearance & booking purpose.  To make sure all the PSO’s are fulfilled.
 To create and update Purchase order sheet.
 To make purchase order after receiving Performa Invoice
from Vendors & against Sales Order through Oracle
NetSuite.
 To fulfill sales order and make receipt in the Oracle Netsuite
if any direct shipment.
 Warehouse Inventory Management.

• To keep Stock Control System up to date.
• To manage warehousing and storage of all items in an organized manner.
• Plan and direct the inventory and stock control programs for materials.
• To coordinate with all relevant Engineer’s, Foreman or Person in charge on site and review the delivery orders, related documents and finally to ensure prompt delivery on site.
• To maintain and monitor minimum required stock level in line with organizational guidelines.
• To monitor and track non-moving items and notify with recommendations to Management.
• To conduct periodical inventories checking for the purpose of verifying stock.
• To ensure all the Receipts are made and updated for the materials delivered to Store on Oracle system and further forwarding the Invoices/Delivery notes to Account department.
• Coordinate with all the suppliers and ensure all the transactions are done properly by coordinating with Finance/Account department.
• To attend all internal and external phone calls within the organization.
• To update monthly department KPI’s like delivery commitment, delivery optimization.
• Periodic Stock count, warehouse arrangements should be organized.
• Job allocations to helpers, drivers and operators within supply chain.
• To inspect all the materials before receiving it in the store.
• All the documents including signed delivery notes, invoices & other documents related to warehouse work should be filed and to make it available for any Auditing or payment related \{if asked by Account Dept\}
• To initiate corrective action against expired products.
• To ensure all safety norms are followed by staffs working in the warehouse premises.
• To review daily stock levels of materials and prepare store purchase requisitions.
• Daily recording of invoices and stock issues in the inventory management system.
• To identify areas of improvement and establish innovative work procedures and practices.

• To maintain the warehouse, record areas and store areas in neat and orderly manner.
• To exercise general control over all activities in store department.
• To maintain proper records.
• To ensure safe keeping both as to quality and quantity of materials and SLG (Small leather goods).
• To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.
• To reserve a particular product for a specific job when required.
• To keep the warehouse clean and presentable.
• Inspect the physical condition of the storage area, material and equipment.
• To work with the company policies, objectives and quality management system.
• Perform other duties as assigned to support another department when required.
• To integrate and compress the goods in the given shelf’s when required and keeping warehouse inventory current and accurate.
• Safe keeping of all stock located within the CARE warehouse.
• To ensure chemical goods and other special materials are stored at the appropriate place or designated area.
• Regular monitoring of pending orders and assure the delivery on time

• Provided customer service for ‘MY NUMBER MY IDENTITY CAMPAIGN’.
• To Register Customer mobile number with valid emirates ID or Passport with Valid UAE Visa.
• To ensure target & performance achievement.
• To make sure all the numbers are updated at the end of the day.
• Giving best solution to the customers in the case of change ownership.
• Helping customers to satisfy the need that brought them into the store.
• Collaborate in teams to produce quality reports.

• Maintaining excellent knowledge of all the products & services.

• Making welcome calls to provide accurate information and to facilitate the use of the wide variety of services provided to the customer by us.
• Maintaining existing customers by convincing them to renew the contract
• Coordinating with logistics team to check available stock to keep myself updated and to provide service to customer on time.
• Maintain excellent knowledge of our portfolio of products and services in order to understand customer’s needs.
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Identify opportunities to turn dissatisfied customers into happy customers.