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imad boukarroum, Senior administration officer

imad boukarroum

Senior administration officer·Lycee National School

Lebanon

Bachelor's degree, Business Management

Work experience

Total years of experience: 13 years, 0 months

Senior administration officer

August 2018 - Present

Lycee National School

Lebanon

August 2018 - Present

Provide assistance and support to the office principal in
problem solving, project planning and management, and
development and execution of stated goals and objectives.
 Supervise the work of employees in supporting roles, including
assigning workload and monitoring employee performance.
 Oversee and facilitate resources management and
administration procedures and documentation for the principal.
 Perform research and analysis on specific issues, as required,
and independently prepare non-routine letters and/or report,
which may be highly sensitive and confidential in nature.
 Serve as the primary point of administrative contact and liaison
with other offices, individuals, and institutions on operational
and programmatic matters concerning the office.
 Organize and facilitate meetings, conferences, and other special
events; coordinate and attend committee meetings, and
participate in committee discussions, as appropriate.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Senior sales representative

January 2017 - Present

Mega Prefab

Beirut, Lebanon

January 2017 - Present

· Scouting for New Names and Projects and adding them to the system.
· Celled calls with Eng. For brief presentation for the products.
· Fixing meetings for company Int. in addition to drawing collection.
· Forwarding the drawings to design department to issue the quotation.
· Follow up with customer the quotation and set meetings along with our Eng. manager for discussion.
· Follow up working progress after signing.
· Follow up after the end of project.
Company industry:
Construction & Building
Job role:
Sales

Administrative Manager

October 2010 - December 2010

Triumph Nig ltd

Nigeria

October 2010 - December 2010

Producing corrugated boxes and light packaging
Job role:
Administration

Administration

July 2009 - August 2010

Technoshade S.A.R.L

Lebanon

July 2009 - August 2010

* Prepare comprehensive periodic reports on the achievements and performance of team
and individuals.
* Prepare cost Analysis and developing plans that ensure best practices leading to
productivity and efficiency.
* Develop a database of potential customers.
* Enhance money collection methods and approaches.
* Conduct training programs for salesmen on selling approaches and on after-sales service
Imad Bou Karroum Resume 2016
2
* Track inventory and transactions.
Company industry:
Other Business Support Services
Job role:
Administration

Sales Representative

December 2005 - December 2006

Standard Chartered Bank–

Lebanon

December 2005 - December 2006

& Responsibilities:
* Maintain and develop relationships with existing customers via meetings, telephone calls
and emails.
* Achieve monthly assignment of monthly target in Personal Loan and Credit Cards.
* Visit potential customers to prospect for new business.
* Act as a contact between a company and its existing and potential markets.
* Negotiate the terms of an agreement and closing sales.
* Gather market and customer information.
* Represent the organization at trade exhibitions, events and demonstrations.
* Negotiate variations in price, delivery and specifications with managers.
* Advise on forthcoming product developments and discussing special promotions.
* Gain a clear understanding of customers' businesses and requirements.
* Make accurate, rapid cost calculations, and provide customers with quotations.
* Feed future buying trends back to employers.
Copy Tech- Minolta printers, copiers and fax
Company industry:
Banking
Job role:
Sales

Sales Representative

November 2004 - November 2005

Lebanon

November 2004 - November 2005

* Maintain and develop relationships with existing customers via meetings, telephone calls
and emails.
* Visit potential customers to prospect for new business.
* Negotiate the terms of an agreement and closing sales.
* Achieving my monthly target assigned.
Company industry:
Banking
Job role:
Sales

Customer Service Officer

-

Mashreq Bank Group April2007 – April2009

United Arab Emirates

-

* Achieve assignment of the target for (PLF AND AUTO) loans.
* Provide a high quality, value-added customer service to customers throughaccurate
information and assistance in a user-friendly manner.
* Providing efficient telephone and communication services.
* Ensure that all transactions are done promptly and correctly and that all transactions are
balanced with the documentation received.
* Carry out an end of day balance after close of business each day.
* Filing of various reports concerning receipting.
* Contribute to the development and implementation of customer service measurement
process.
* Provide support and co-operate with fellow team members in order to maintain a
positive work environment.
* Investigate and follow-up complaints received from customers.
* Promote the image of the company as a caring and courteous entity in all dealings with
members of the public and staff.
Job role:
Customer Service and Call Center

Education

C&E American University

June 2004

June 2004

Bachelor's degree, Business Management

Lebanon

View attachment

Skills

Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
CLOSING
Expert
CLOSING
Expert
COST ANALYSIS
Expert
COST ANALYSIS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
SALES
Expert
SALES
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
TRAINING PROGRAMS
Expert
TRAINING PROGRAMS
Expert
VENTAS
Expert
VENTAS
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
sales representative
blom bank
Jul 2003

Hobbies

  • swimming and music