IT Manager
Total years of experience :10 years, 4 Months
FourPoints by sheraton, Beirut
I manage the IT infrastructure of a 12 floor hotel with 150 rooms, including everything technological form A to Z all by myself and i do it with pleasure
I like coding and solving the problems and understanding the logic that comes with coding. I work on shopify, wordpress, NodeExpress, React, MongoDb and other languages
Elite & Duroy hotels, Beirut
Created help desk tickets, troubleshot and resolved desktop issues.
• Resolved diverse range of technical issues across multiple systems and
applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk
side support services.
• Prepared new computers and mobile devices according to internal
policies on standardized software and security deployments.
• Provided technical support to outside of company clients.
• Answered questions and provided information to customers about new
software or hardware.
• Responded to faults in both LAN and WAN networks to rapidly restore
connectivity and prevent unnecessary downtimes.
• Coordinated with telecommunications providers to discern and address
third-party outages and related impacts.
• Assisted customers with product selection based on stated needs,
proposed use and budget.
• Provided replacement files to customers missing data, media files, and
software components.
Education
