Imad Hashem

Lead the sales function across 12 manufacturing plants, managing a diverse product portfolio of over 45 materials, including flexible packaging, PE, laminates, paper, folded cartons, and corrugated cartons.
• Oversee a SAR 100M+ annual sales portfolio, achieving year-on-year growth of 10-15% through strategic planning, cross-selling, and up-selling initiatives
• Manage and mentor a team of 6 sales personnel, setting performance targets, conducting training, and driving alignment with company goals
• Take ownership of invoiced sales collections, monitor aging, and track Days Sales Outstanding (DSO)
• Use CRM systems daily to manage the sales pipeline, client interactions, and post-sales processes
• Stay actively engaged with customers on the ground to ensure satisfaction, resolve issues, and maintain strong client relationships

Customer Service;
• Monitors service level agreement signed with customers.
• Handles the order execution of Multinational companies' projects.
• Daily monitors the company's Sales In & Sales Out and sales target achievements.
• Involved in direct communication with Multi National companies.
• Finalizes Complaints with management.
• Manages administrative Tasks in customer service, logistics and warehouse units.
• Plays the role of quality representative towards the quality management on behalf customer service and warehouse units.
• Support the development of training materials and technical manuals.
• Redesign the movement of goods in order to maximize value and minimize costs.

Logistics;
• Conducts field visits to customers, forwarders, shipping lines etc..
• Monitor over the freight cost.
• Review logistics performance with customers against targets, benchmarks and service agreements.
• Collaboration with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.

Warehouse;
• Full control and monitoring on the quality, quantity, cost and efficiency of the movement of storage of raw material between company's warehouses.

-Develop and deploy departmental objectives based on the set Business Plan and align team accordingly in order to reach targets, and set actions accordingly. -Prepare Monthly Planning based on the plant load as well as the expectation Report and conduct the Monthly Expectation Meeting in order to align Sales Team with the plant load and come out with invoicing expectation. -Follow up regularly during the month and the Monthly expectation Report in order to alert concerned (plant & sales) when deviation from the set targets is noticed. -Review and approve daily Production Line-up prior to releasing it to production in order to ensure adequate orders' scheduling. -Review and approve Status Report, in coordination with Logistics Team, Prior to dispatching the report to Sales team in order to convey the confirmed delivery date of all orders. -Follow-up regularly on Sample Status by reviewing the Sample Master Log. (SML) in order to ensure that planning related activities (notably samples production scheduling) are not being delayed. -Prepare Delivery Performance Report on monthly basis (displaying Delivery Hit vs. Miss and On Time In Full Delivery "OTIF" results), set CA accordingly and relay it to Management in order to asses CS performance and Customer Satisfaction.

- Provide Comprehensive Assistance to all sales units. -Ensure that sales Service Officer is accomplishing his mission properly. -Generates Reports (salesfigures, quotation follow up, statistics, targets, collection). -Ensure fast order and quotation processing in various Sales service functions. -Ensure the coordination between sales service and other departments is done. -Validates costing requests. -Monitor sales order requirements. -Provides help and advice to various sales units. -Communicates with various sales units. -Solves Sales Service Officer's problems with various departments which may be complex or longstanding, thus ensures smooth Sales-in-activities. -Monitors circulation of any information or change to various sales units. -Full access on sales data base. -Direct contact with sales, CSL, Production, Plant, Technical & Accounts. -Direct Contact with General Manager & Sales Manager.

- Supervise, motivate, and monitor team performance.
-Set budgets/Targets for the province.
-Plan & direct staffing, training & performance evaluations to develop and control sales & service programs.
-Maintain detailed knowledge of the company's products and services.
-Identify business opportunities within company sales strategy.
-Communicate with the team to set goals and get the team into action.
-Acknowledge the efforts and acheivements of the team on regular basis.
-Learn to delegate.
-Monitor customer's Complaints.
-Set & determine prices within company's strategy & margin.
-Monitor forecasts on monthly basis.
-Monitor market objective.
-Stay up to date on the market needs and changes taking place in it.
-Approving sales contracts.
-Approve subbordinates vacations & expenses.
-Set Subordinate bonus.

-Responsible for setting the daily plan for the residential teams.
-Ordering Material for the daily use by the residential teams.
-Summing up all the visits done by the residential teams.
-helping & assisting the teams until their return to the company.
-Daily contact with the customers to insure their satisfaction for choosing to work with Boecker.
-Handling customer complaints & callbacks.
-Fniding "on the spot solutions" for any problem that the teams could face.

A three month program at Maersk Line Beirut, as a sales representative to try to gain new customers and revive the relation with old customers so they can ship with the Mearsk's shipping line.