Customer Service Agent
RPC
Total years of experience :2 years, 7 Months
Handled customers effectively by identifying needs, quickly gaining
trust, approaching complex situations and resolving problems to
maximize efficiency.
• Delivered fast, friendly and knowledgeable service for routine
questions and service complaints.
• Managed customer expectations by clarifying needs, identifying
options and recommending products and services.
• Explained key information regarding products and services to
customers to encourage informed decision-making.
• Utilized active listening and communication skills to address customer
inquiries and escalate issues to supervisor.
,
- Agadir