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Imdad  Ahmad , Application Support Analyst

Imdad Ahmad

Application Support Analyst·Pakistan Tobacco Company

Pakistan

Master's degree, Software Engineering

Work experience

Total years of experience: 9 years, 9 months

Application Support Analyst

July 2019 - Present

Pakistan Tobacco Company

Pakistan

July 2019 - Present

Global Manufacturing Execution System (GMES)
* Digital Tax Stamping (DTS)
Responsibilities
* Monitoring and tracking export production activities related to
hierarchy checking in OER (SAP) FSS, MWSS, print digital
code in De La Rue, Line System, Orchestration, Gate and Liz
Servers.
* Incident Logging, Raising priority and follow up on incident
handle by Service Desk and resolving those raised locally using
Cherwell service management appplication.
* Installation and configuration of MES and DTS Pc’s, Hand Held
Devices, Zebra and Video Jet( Laser) Printers, Quality testing
Machines and ANT Systems.
* Involved in Cutover, User Acceptance Testing, Go Live and
Hyper care activities.
* Create functional design document and operational guides for
end users.
* Provide training sessions to all equipment owners in primary
and Secondary Manufacturing Department of the Factory.
* Organize And Managed Conference calls.
* Collaborate with cross functional teams (in different
geographical locations) to maintain efficiency, consistency, to
achieve successful implementation and smooth execution of
MES and DTS applications.
* Monitoring of Different Production Servers (Application,
Database, Web, report and printer) and reporting to IT
administrator in case of action required.
* Daily, Weekly and Monthly Application Performance report
generation.
* Provide L1 and L2 support to the Ends Users.
* Provide on Ground support, in needs, to the Product Vendors
and application administrators.

Company industry:
FMCG
Job role:
Information Technology

Application Support Analyst

July 2019 - Present

British american tobacco company jhelum

Islamabad, Pakistan

July 2019 - Present

Providing second level support to the end user and project vendors during MES project implementation.

Company industry:
Food & Beverage Production
Job role:
Information Technology

IT Instructor

July 2018 - August 2019

Emerging Softec Solutions

Pakistan

July 2018 - August 2019

Conduct / facilitate training sessions covering specified areas
like those concerned with new staff orientation being hired at
the organization, staff refresher training, use of computers and
IT equipment and software, apprenticeship programme for
trained youth.
* Formulate teaching outlines & determines instructional
methods, utilizing knowledge of specified training needs
effectiveness of such methods as individual training, group
instruction, practical demonstrations, meetings and
workshops.
* Maintain and ensure consistent performance of all trainees
and provide support though gradation.
Unity 3D Game Developer (Android, iOS

Company industry:
Software Development
Job role:
Teaching and Academics

August 2017 - July 2018

August 2017 - July 2018

Application Developer

September 2016 - July 2017

Knock Solutions

Pakistan

September 2016 - July 2017

Implement Game functionality as per communicated design.
* Translate design specifications into functional game.
* Design, build and maintain efficient, reusable and reliable
code.
* Ensure the best possible performance, quality and
responsiveness of applications.
* Offer and implement solutions in a timely manner.
* Communicate and work as a team member.
Android

Company industry:
IT Services
Job role:
Information Technology

Education

Bahria University

September 2018

September 2018

Master's degree, Software Engineering

Pakistan

GPA (point): 3.32 out of 4

GPA (point): 3.32 out of 4

Successfully depended my Research Thesis.

Bahria University

January 2018

January 2018

High school or equivalent, Software Engineering

United Arab Emirates

GPA (point): 3.32 out of 4

GPA (point): 3.32 out of 4

:

University of Sw

January 2010

January 2010

Bachelor's degree, Software Engineering

United Arab Emirates

GPA (point): 3.72 out of 4

GPA (point): 3.72 out of 4

courses: F.Sc (HSSC): Pre-Engineering –

Skills

3D
Expert
3D
Expert
ADOBE GO LIVE
Expert
ADOBE GO LIVE
Expert
ANT
Expert
ANT
Expert
DATA TRANSFORMATION SERVICE
Expert
DATA TRANSFORMATION SERVICE
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
INSTRUCTION
Expert
INSTRUCTION
Expert
LASER PRINTERS
Expert
LASER PRINTERS
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
MES
Expert
MES
Expert

Languages

English
Expert
Urdu
Expert

Training and Certifications

Training
Big Data Analytics
Dice Analytics
Jun 2020

Hobbies

  • Reading
    Second position holder at University of Swat in undergraduate program (BS SE)