Imily Perez Gunn

• Manage phone calls, emails, and
correspondence (letters, packages, etc.)
• Managing front desk, greeting visitors and
answering phones to serve as a first point
of contact.
• Greet and assist visitors, ensuring
professional communication
• Create quotation if necessary.
• Making invoices for clients or company.
• Making proposals for the company, if
necessary, based on our proposal format.
• Call the Company for their renewal time.
• Schedule and coordinate meetings,
appointments
• Maintain filing systems (digital and
physical) for easy retrieval of information
• Handle office supplies inventory and place
orders when necessary
• Assist in document preparation,
proofreading, and formatting
• Support executives and staff with
administrative tasks as required
• Printing Certificate for client.
• Collecting payment of the client.
• Making invoices for the client.
• Retrieving missing proposal and certificate
for the company.
• Helping the sales team to call the lead data.
• Follow up the company or client about the
document that we need for ISO
certification process.

• Managing front desk, greeting patients, or
visitors and answering phones to serve as
a first point of contact.
• Check in and check out patients.
• Ensure patients are aware of their
insurance policy and coverage.
• Create quotation if necessary.
• Answer inquiries in call, WhatsApp and
Email.
• Successfully enhanced client appointment
confirmations by 30%, optimizing daily
scheduling efficiency.
• This contributed to a 40% increase in
daily revenue for the practice by ensuring
accurate billing and invoicing processes.
• Introduced a Client Satisfaction Index
(CSI) to evaluate and enhance client
relations after each visit.
• Coordinated and confirmed all client
appointments, including proactive day-
prior confirmations to reduce no-shows.
• Generated precise client bills and invoices,
contributing to financial accuracy and
client trust.
• Managed payment collections through
various methods, including cash, card, and
insurance transactions.
• Diligently verified insurance coding for
procedures to maintain compliance and
maximize reimbursement.
• Provided a welcoming atmosphere for
clients and VIPs through professional
meet-and-greet services.
• Created and generated daily, weekly and
monthly reports for the relevant
department heads to be able to review,
edit and maintain for accuracy.
• Ensured accuracy of all documentation via
proof reading to meet the standards set
by health authorities and insurance
companies for audit and claim purposes.
• Arranged meetings (internal & external),
took minutes and then shared via email
with the participants with key points
raised and tasks to be actioned and
reviewed.
• Always ensure patient confidentiality and
safe keeping of data and documentation
for data protection.
• Filling document accurately with level.
• Ensure patients be aware and explain if
the doctor is behind or delayed the
schedule.

confirmations
efficiency.
Contributed to a 40% increase in daily revenue for the
practice by ensuring accurate billing and invoicing
processes.
Introduced a Client Satisfaction Index (CSI) to evaluate
and enhance client relations after each visit.
Coordinated and confirmed all client appointments,
including proactive day-prior confirmations to reduce
no-shows.
Generated precise client bills and invoices, contributing
to the financial accuracy and client trust.
Managed payment collections through various
methods, including cash, card, and insurance
transactions.
Diligently verified insurance coding for procedures to
maintain compliance and maximize reimbursement.
Provided a welcoming atmosphere for clients and VIPs
through professional meet-and-greet services.

meet-and-greet operations, including for VIP clients.

• Doubled patient appointment availability
through effective scheduling and
coordination for a primary care physician.
• Developed and enforced departmental
personal hygiene protocols to maintain
high standards of cleanliness and patient
safety.
• Contributed to enhancing hospital brand
visibility and marketing outreach efforts.
• Played a key role in ensuring the
physicians consistent 100% pass rate on
Health Authority Abu Dhabi (HAAD)
audits.
• Collaborated with the IT department to
facilitate the successful rollout of a new
hospital information system.
• Introduced a Best Practice strategy for
doctor appointments, optimizing patient
flow and increasing clinic revenue.
• Delivered exceptional patient service by
managing meet-and-greet operations,
including for VIP clients.
• Prepared and organized patient case
notes and required materials for medical
procedures.
• Managed the accurate collection of
payments for patient treatments and
ensured customer service index (CSI)
targets were met.
• Provided hands-on assistance during
patient procedures, supporting the
physician as needed.
• Accurately processed insurance coding for
treatments and communicated approvals
to patients.
• Filling document accurately with level
• Act first point of contact between
receptionist and doctor.
• Answer queries of doctors and patients.
• Ensure you bring the patient into
designated department.
• Ensure clinic material is sterile.
• Assist the nurse and doctor with the
patient procedure
• Ensure patients be aware and explain if
the doctor is behind or delayed the
schedule.

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