Senior HR Generalist
Confidential
Total years of experience :9 years, 5 Months
• Ensure that the delivery of human resources products and services meets the needs of the business.
• Handle all administrative tasks for onboarding, new hire orientation, and exit interviews, including entering data into HR information systems and auditing for accuracy and compliance.
• Payroll preparation and processing.
• Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information.
• Reviews employee data and approves transactions in Human Resources Information System (HRIS) to ensure data integrity necessary for reporting and analysis.
• Recruitment and internal mobility processes.
• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Attends and participates in employee disciplinary meetings, terminations, and investigations.
• Maintain employee files and records in electronic and paper form.
• Ensure compliance with labor regulations.
• Support the disciplinary processes such as warning, show cause, termination letters and or employee grievances.
• To process the input for Payroll on a monthly basis of 1300+ staff
• Drafts & Issues all types of letters
• Staff Recruitment and Selection
• Onboarding new outsourced staff
• Coordinating and managing data for outsourced employees
• Actively sourcing suitable candidates for the open client requirement
• Handling the clients’ recruitment needs is also responsible for managing them.
• Interviewing and short-listing of applicants to reduce the recommended number to 3 or 4 best suited for each position.
• Liaising with internal departments to ensure client needs are fulfilled effectively
• To maintain the record of employees left/resigned employees
• Documentation, Sending and receiving emails/phone calls related to Client requirements
• Responsible for Job Advertisement in recruitment portals
• Coordinate with the client and schedule for client interview with the candidates
• Handled all matters related to Statutory bodies and Insurances
• Managed HR Services including but not limited to attendance/leave management and expense management.
• Greet clients/suppliers/visitors in a professional and friendly manner
• Purchase, receive and store the office supplies ensuring that basic supplies are always available
• Update and ensure the accuracy of the organization's databases
• Provide secretarial and administrative support to management and other staff
• Make travel, meeting and other arrangements for staff
• Organize and supervise other office activities (renovations, event planning etc.)
• Answer and direct phone calls
• Act as the point of contact for internal and external clients
• Provide general support to visitors
Working as a part of a back-end support team, I am performing mention blow tasks,
• Analyzing different complaints (GPRS/ 3G Network, Adjustment, and Billing) of postpaid and prepaid customers & providing end to end resolution.
• Troubleshooting and update logs with the progress of the solution
• Power Tool and Value added services Troubleshooting
• Following quality rules while resolving the ticket and calling the customer.
• Handling all tickets timorously within as per TAT with clients.
• Deal directly with customers either by telephone or electronically, Web chat.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Serve as a link between management and employees by handling questions,
• Conduct exit interviews to identify reasons for employee termination.
• Develop, administer and evaluate applicant tests.
• Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
• Provide office orientation for new employees.
• Setup and coordinate meetings and conferences.
• Create and modify documents using Microsoft Office.
• Support staff in assigned project based work.
• Perform other related duties as required.