Imran Khan

Sharaf DG is the First Company to launch OMNI Channel shopping experience in UAE and Middle East.
• I am supervising and working in the OMNI department.
• Sending complete detailed report of sales and online promotions to the concerned department.
• Giving them suggestions to HO for betterment of the process.
- Suggestion implemented a) Giving awareness sessions at OMNI counters.
b) Promoting and Installation of Sharaf DG App.
c) More than 20 customer per day doing it.
• Handling team of 10 (3 Customer Care Executives, Two Inventory Executives and 5 Pickers)
- Training them and Making their duty roster.
- Assigning the daily and weekly work and responsible of sending their performance reports to the department.
• Facilitating in store sale through online medium.
• Having strong knowledge for the home deliveries
• Arranging deliveries to the customer locations and also store Pickups.
• Arranging the stocks from different stores and fulfilling the customer request.

• Maintaining outstanding customer service facilities by following over all organization policies and procedure (SOPs) over all organization policies and procedure (SOPs)
• Handled customers of different nationalities along with utmost customer satisfaction, along with sales support for demonstration of various Electronics products for customer accomplishment and support.
• Total number customers handled approx. 5000 in the last one year.
- Their inquiries and complaints in the given time frame.
• Providing pricing and delivery information to the customers and store managers.
• Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Prepare and distribute customer activity reports.
• Maintain regular flow of goods in ERP to balance the variance (shortage and excess) and send daily report to Supervisor and Manager.
• Settle all cash transaction through POS for customer exchange and refund.
• Support entire team to achieve Sales Target by demonstrating and providing proper product information to the customer for up selling.
• Making reports on daily Sales & returns and weekly & monthly MIS.

• Telemarketing of new promotions launched.
• Handling customer queries online & providing faster, reliable resolutions to their problems & also manipulating their data to management during calls.
• Dealing corporate clients for their queries regarding to their product, billings, VAS & other communication problems.
• Handling of annoyed customer & Follow up on pending complaints.
Entertaining customer’s requests / complaints who dial 333 Ufone Helpline.
• Achieved several awards during inbound.
• Communicate with retailers/buyers regarding product, prices, quantity, warranty, etc.
• Planning product ranges & preparing sales stock plans in conjunction with companies.
• Gathering information on customers’ reactions to products.
• Ensuring the quality of the product, its status, appearance before sending to clients. Helping with promotions and advertising campaigns.