Debts Collector
Dunia Finance
Total years of experience :15 years, 3 Months
Working as a Debt Collector in a Recovery department.
Planning and executing strategies to expand focus through emerging markets.
Identify strategies to help further growth in customer database and revenue.
Analyze SLA performance and hold monthly reviews with the customer. Initiating
and implementing various cost saving and revenue generating methods.
Handling exceptions, escalations and complains. Being a single point of contact
for the key clients.
Integration with other departments:
Operations: Setting processes for on-time pickups and deliveries. Analyzing and
monitoring deliverable performance Pan-India, region-wise and location-wise.
Recommending process changes for areas of improvement to meet and deliver as
per service level agreements.
Risk, Finance and Legal: To remove hurdles in investigations, claims and
settlements that may occur incase service levels are not met. Supervise for
documents required to settle claims through fidelity to meet TAT
Comsap Computer Education
Front Desk Executive:
Responding to incoming calls, MIS works,
Keeping a track of incoming and outgoing couriers,
Public dealing, Waling visitors, Takings care of all the correspondence,
Attending queries and escalating it to concerned,
Monitoring Check-In-(Navitaire). .
Well- versed in Manual Check in.
Encourage Staff to focus on Airport Sale and Excess Baggage to generate Revenue.
Passenger Handling both Departure and Arrivals.
Passenger Relations work which includes Meet and Assist Passengers, UMNR, WCHR, etc.
Adherence to Grooming Standard.
Knowledge of Ramp Functions.
Boarding Functions.
Ramp Supervision, Ensuring all the equipments in working conditions, all the security
measures been carried out.
Flight Documentation pertaining to operations i.e., Company Flight Plans, ADC & FIC, Notams
& Metars
Passenger Handling both Departure and Arrivals.
Passenger Relations work which includes Meet and Assist Passengers, UMNR, WCHR, etc.
Knowledge of Ramp Functions.
Boarding Functions and Reservation and Check - in
Used to handle baggage service department.
Vodafone call centre
Completed with
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