Customer Service Representative
Pure health
Total years of experience :19 years, 2 Months
Registration & RT- PCR TEST for First Class, Business Class, Economy, Diplomats and Foreign Delegates passengers arriving at Dubai Airport Teminal 3 (Emirates).
Performing RT- PCR nasal swabbing for arrival passengers at Dubai Airport Terminal 3.
Approximately 2500 - 3000 passengers testing on monthly basis.
SHARJAH - UAE
Providing Complete business banking solutions to all small and
medium enterprises (SME) with assets and liabilities product like
Conventional Business Loan & Islamic Business Loan, POS loan &
Top up of business loans to existing customers, Trade Working
Capital, Asset Backed Finance and New Casa Business Accounts.
Profound knowledge of SME banking and documentation for various
types of business such as limited liability companies, free zone
companies, offshore companies and sole proprietors.
Preparing detailed Business Visit Reports (BVR) & Statements of
Accounts (SOA) to provide justification of asset landing to credit.
Sourcing business through referrals of satisfied customers and
professional consultants to New to Bank (NTB) and existing
customers of Bank. Holds a potential database of SME clients in UAE
market.
Responsible to drive value growth of consumer bank by marketing of
our "Business Banking Proposal" a SME relationship based banking
service to acquire Cross sell potential i.e Forex, Trade Finance,
Liability based accounts compromising of the Corporate Liability in
UAE Market
AI -UAE
Handling a SME portfolio ( 50 - 100 Million) of 600 existing
customers and cross selling business banking products like CASA,
Trade Working capital, Forex, POS machines, Cash Management
Products, Overdraft, Various types of Bonds & Guarantees under
working capital and Letter of Credits.
Preparing and performing KYC (Know Your Customer) for existing &
new-clients.
Performing surprise visits to the clients for Compliance related
queries /Anti- money laundering(AML) & Enhanced Due Diligence
(EDD) and prepare detailed reports like Call reports, RM Visit Reports
& ECDD reports as per the clients profile.
KYC Specialties:- Preparing KYC's for mainland, free zones, multi-
layer companies, branch of a foreign company. Remediation of KYC
& Re-profiling KYC for internal review of compliance & AML
department. Prepared KYC's of profile change such as Title Change
Signatory Amendments & Addition of Sub Accounts. Profound
knowledge of KYC for different types of companies based in UAE as
per CBUAE policies.
In depth knowledge of KYC and analyzing the company risk as it
falls under neutral or high
risk category. The major 3 components of KYC includes Customer
acceptance policy, Customer Identification procedures & Risk
Management.
Preparing Credit applications and processing of regular trade limits
under 100% cash collateral for Trade Guarantees, Performance
Bonds, Tender Bonds, Overdraft on software (ECAMS) under Easy
Trade Products.
Responsible to drive value growth of consumer bank by marketing
of our "Business Banking Proposal" a SME relationship based
banking service to acquire Cross sell potential i.e Forex, Trade
Finance, Liability based accounts compromising of the Corporate
Liability in UAE Market.
Raising Multiple Service requests for existing clients like KYC re
profiling, Signatory Amendment, Title Change, Sub - Accounts,
Contact details, Dormant account activation
Dubai First is a leading consumer finance company specializing in
premium lifestyle credit card for premium segment customer.
Providing Complete Credit card solutions and sourcing paid credit
cards to high profile customers. Also sourcing via card to card sales
for hassle free documentation.
Client Relationship Management - Client Visits is a major part of the
role to build relationships & to enhance sales.
Preparing corporate presentation for corporate deals and promptly &
effectively, address any issues or opportunities, which will enhance
productivity of Dubai First
WNS Global Services is a global business processing management
company in India working across 59 countries.
Solving queries of the customers for the process Travelocity and do
reservations of Air, Hotel and Cars on the Travelocity
website.Travelocity is one of the major online reservation site of
United States of America.
Training new agents to improve their sales, AHT (average handling
time) per query and check the process knowledge and do calls
barging for quality assurance.
Working on Sabre Software and Excalibur software for correction on
the existing reservations.
Working as direct sales representative, wherein handling support
team for credit cards, personal loan, My Hassad savings account,
Fixed Deposits and current account.
Client meetings for corporate salary transfers and making
presentations at corporate sectors, helping with financial solutions
to corporate companies.
2
Maintaining MIS reports for agents and tracking the daily sales
volume and fixing up appointments with H R managers and directors
of the companies to promote banking products
Organizing and oversee advertising/communication campaigns
(social media, TV etc), exhibitions and promotional events.
Conducting market research and analysis to evaluate trends, brand
awareness and competition ventures.
ATL & BTL activities across the Mumbai & Direct dealers of the
company and handling Indoor and Outdoor branding, which refers to
and advertising strategy in which products are promoted through
non traditional channels. Traditional channels of advertising includes
mainstream radio, print formats, catalogs, pamphlets, billboards and
television.
Team of 50 Indoor demonstrators was directly reporting for
seasonal sales as per the advertising campaign (Festival Schemes
to dealers and customers) and maintaining MIS reports of targets vs
Achievements for monthly sales records of the team.
Special incentives schemes for the team on monthly basis to
enhance the sales volume and training the team to improve the sales
skills and enhance the productivity month on month basis.
Keeping the records of after sales service and customer feedback on
all the products and preparing comparison charts of products vs
competitors products for higher volume in sales for the branch.
"WHAT CONSUMES YOUR
MIND CONTROL'S YOUR
LIFE"
SHAIKH IMRAN
in
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courses: Certification of AML Advanced, Compliance Foundations & Fraud Prevention
courses: RAK), Dubai - UAE I 2014 - 2019. Certification of Advanced AML
courses: Certification of Advanced AML & Exam - Anti Money Laundering Classroom
courses: Certification of AML, Compliance & Fraud Prevention
courses: Certification of Advanced AML- 1 to 4, Compliance Foundations& Fraud prevention
Code of Conduc,t, Operational Risk Management, Information and Physical Security Awareness at
Business Management (Special)
.
courses: Certification of AML Advanced, Compliance Foundations & Fraud Prevention
Course in