Bayt.com
Inas Kamel, Customer service

Inas Kamel

Customer service

Nile projects

Location
Egypt - Alexandria
Education
Bachelor's degree, French Studies
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

Customer service at Nile projects
  • Egypt - Alexandria
  • October 2015 to September 2016

Customer service for luxury brands (burberry Calvin Klein-Ferragamo-Polo Ralph Lauren) and life style brands (Charles and Keith-Tommy Hilfiger) -Handling complaints.

Customer relationship officer at ATEB (SEA GATE,ORIENT
  • Egypt - Alexandria
  • March 2015 to October 2015

Senior Customer service and sales for a sailing company.

Customer service at Vodafone UK
  • Egypt - Cairo
  • December 2013 to September 2014

serving customers in England to fix issues they have with their mobile network

Senior technical support at Sutherland global services/bell canada
  • Egypt - Alexandria
  • June 2010 to August 2013

customer service and technical support agent for all internet issues serving customers in Canada-assigning on site technicians-Contacting Test center in Canada-Accessing networks.

customer service & sales at AT telecom
  • Egypt
  • April 2008 to April 2010

achieving sales target
selling calling cards for customers in Canada& America

French teacher at casa dee bambino school
  • Egypt - Alexandria
  • October 2007 to April 2008

French teacher.

Education

Bachelor's degree, French Studies
  • at Faculty of arts
  • September 2009
High school or equivalent, french school
  • at notre dame de sion school
  • June 2004

studied for 13 years with both french & english language

Specialties & Skills

Customer Service
+Endorse 1
Tourism
+Endorse 1
Telecom Sales
+Endorse 1
Technical Support
+Endorse 1
Secretarial
+Endorse 1
technical support
+Endorse 0
CUSTOMER SERVICE
+Endorse 0
DRAWING
+Endorse 0
EXCEL
+Endorse 0
MICROSOFT OFFICE
+Endorse 0
MICROSOFT WINDOWS
+Endorse 0
MS OFFICE
+Endorse 0
SALES
+Endorse 0
TECHNICAL SUPPORT
+Endorse 0
TELECOM
+Endorse 0

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

from the govermen of education in france (Certificate)
Date Attended:
February 2002
Valid Until:
February 2002
Delf from the gourverment of education in france (Certificate)
Date Attended:
November 2001
Valid Until:
November 2001
translation from french to arabic & arabic to french (Certificate)
Date Attended:
August 2008
Valid Until:
August 2008

Hobbies

  • swimming,driving,readin french books,cooking,playin backkgammon,walking on the beach