Commercial Department Manager
AL FUTTAIM Group, Marks@Spencer
Total years of experience :16 years, 4 Months
• Ensuring the department provides a pleasant shopping experience for customers
• Setting up, monitoring and reviewing sales targets for the relevant commercial department
• Ensuring that department and store objectives are achieved
• Weekly report to Store Manager Performance Review of Departments ( Weekly Feedback, Benchmark Report)
• Managing and developing staff within the department in order to achieve departmental and personal goals ( Implementing Refreshment Training with necessary for the staff).Mentoring and introduce induction pack with new joiner)
• Ensuring the department and staff abide by the workplace health and safety and company policies guidelines
• Conducting regular surveys on competitors by visiting the competitor's outlets
• Reviewing and controlling the costs, in order to maximise profitability
• Planing and implementing product/range launches to maximise the use of store footage
Present famous brands: Balenciaga, LesHomme, Disquared,
Alexandr Mqueen, Dior Homme, Yoshi Yamamoto, If 6 was 9,
Thomas Whylde, Agent Provocature, Chloe, Diane von Fustenberg
Roberto Cavalli, Azzadin Alaia, Chrome Hearts.
• Successfully perform managerial duties during manager absence.
• Train new employees and conduct company and product orientations.
• Calculate and transmit weekly sales reports to headquarters.
• Conduct monthly inventory/ audit of product.
• Created seasonal product displays.
• Compiled, edited and recorded customer profiles.
• Responsible for customer service, included answering customer queries, problem solving and providing detailed information on new products.
Major : Marketing
