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insaf chamkhi, Operations Manager

insaf chamkhi

Operations Manager·v French Aesthetics Clinic -Dubai Healthcare City

United Arab Emirates

Master's degree, Pharmacy

Work experience

Total years of experience: 10 years, 7 months

Operations Manager

May 2018 - Present

v French Aesthetics Clinic -Dubai Healthcare City

May 2018 - Present

Reporting to: CEO (Owner of the Facility)
Department : Facility Management (facility management, business Development & Marketing, HR, Finance, Operations..)

Job Profile:
•Manage day to day operations in clinic
•Manage equipment, supplies, personnel and resources in relation to cost containment.
•Manage Quality assurance program.
•Oversee overall financial management, planning and direct annual budget.
•Establish and administer clinic specific policies and oversee system standard work.
•Contribute towards the achievement of company’s strategic and operational objectives.
•Recruit new employees, train, supervise, evaluate and create the staff schedule.
•Fosters the goals of team building with clinic staff
•Develops the leadership skills of staff through delegation of responsibility.
•Identifies and understands patients of the clinic
•Routinely interacts with patient to maintain awareness of needs and satisfaction of service provided
•Manage patient complaint and takes appropriate action
•Identifies and maintains a professional working relationship with all internal and external customers
•Monitor performance and implement improvements
•Manage maintenance of equipment and machinery and prepare maintenance contract.
•Dealing with all medical and pharmaceuticals companies to ensure to orders clinical equipment and supplies to fill patient needs
•Plan and manage marketing activities and business development strategies and plan for clinic.
• Work closely with the marketing team for all published marketing materials
•Coordinate and prepare DHCC licenses for new doctors and medical staff in clinic
•Renewal clinic licenses, property maintenance contract
•Develops and implements policies and procedures to meet DHCC regulations.
•Quality Assessment and Improvement Activities. (As required by Dubai Healthcare Authority

Job role:
Management

Business Development and Marketing

June 2014 - August 2014

Allied Diagnostics center

United Arab Emirates

June 2014 - August 2014

Company industry:
Other Healthcare Services
Job role:
Marketing and PR

Medical Representative

April 2011 - September 2011

City Pharmacy (Convatec)

United Arab Emirates

April 2011 - September 2011

Ostomy and advanced dressing products)
Dealing with general surgery doctors, plastic surgery doctors, pediatric surgery,
wound care specialist..
Reporting to

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Medical Representative

July 2009 - March 2011

Al Hikma Drugs Store

United Arab Emirates

July 2009 - March 2011

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Education

National University of Pharmacy Kharkov

January 2009

January 2009

Master's degree, Pharmacy

United Arab Emirates

Skills

Buyer Representative
Expert
Buyer Representative
Expert
Market Growth
Expert
Market Growth
Expert
Communications Management
Expert
Communications Management
Expert
Sales
Expert
Sales
Expert
English
Expert
English
Expert
SALES
Expert
SALES
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CEO
Expert
CEO
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
FINANCE
Expert
FINANCE
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL STATEMENTS
Expert
FINANCIAL STATEMENTS
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
INSURANCE
Expert
INSURANCE
Expert
Buyer Representative
Expert
Buyer Representative
Expert
Market Growth
Expert
Market Growth
Expert
Communications Management
Expert
Communications Management
Expert
Sales
Expert
Sales
Expert
English
Expert
English
Expert

Languages

Arabic
Expert
English
Expert
Russian
Expert