Section Head - Planning & IT Security
Western Region Municipality
Total years of experience :35 years, 4 Months
• Plan and implement the IT Strategy in order to achieve the Strategic KPIs
• Manage vendor relations for small to large IT operational and strategic projects
• Project Management & execution/implementation of the ADSIC Information Security Programme for WRM to achieve the highest level of Certification on Information Security and compliance to ADSIC standards
o Act as Information Security Officer to oversee the operational implementation of the program
o Collaborate with DMA (Department of Municipal Affairs), ADSIC (Abu Dhabi Systems & Information Center) & ADNET
• Monitor the implementation of the IT Business process in order to achieve strategic & operational objectives & KPIs.
• Manage the Injazat contract in relation to WRM IT Support services
• Member of the DMA Disaster Recovery & Business Continuity Project team
o to develop Abu Dhabi Municipality (AAM) as Central Data center for 3 municipalities namely Abu Dhabi Municipality, Al Ain Municipality & Western Region municipality
o To develop a Business Impact Analysis to study and develop a Disaster Recovery and Business Continuity site for the 3 municipalities
• WRM Representative for the EDM (Electronic Data Model) project of DMA and Data Management Programme of ADSIC.
Key Roles and Responsibilities
Reporting directly to the General Manager, my roles include, but not limited to:
• Act as the General Manager’s Advisor in terms of organizational development, recruitment, business development and consulting engagement, develop MoU's
• Engagement with the company’s internal and client projects that relate to Strategy, Balanced Scorecard, Performance Management, Project Management, Training, ISO Certifications, Six Sigma and EFQM, IT Strategy and ITIL, Awards submission (e.g. Stevie Awards, ASTD Awards, and other excellence awards as required by the client)
• Working with the General Manager in developing proposals to clients for new project engagements
• Developing English version of the necessary training materials and perform Quality Check for prepared training materials in English before sending of Arabic Translation
• Ensuring a high-level of professional image for CMI during training execution by verifying that all training logistics are properly organized
• Conduct evaluation of technical and commercial proposals; negotiate with bidders responding to RFPs
Conduct Research, benchmarking and analysis to propose new possible business ventures
Current Engagements and Achievement:
1. Program Manager for the Building Internal Capacities Program (BIC) which includes:
a. ISO QMS
b. Developing Strategy Framework
c. Journey to Excellence (EFQM) & C2E
d. This project is currently running in Police Attache’ Office - London & Washington DC having one week of business trip for each office every month until the project completes.
2. Successfully led CMI to ISO 9001:2008 Certification (Role: Quality Management Representative, Internal Auditor, Project Manager. Project Duration 4 Months)
3. Successful Project Management & Consulting for the QMS project of Police Attache Office - LONDON
4. Organizational Development: Change Masters International
September 2008 - September 2011, Senior Business Analyst (Section Head) & Head of PMO, Western Region Municipality, Department of Municipal Affairs
Key Roles and Responsibilities
• Develop, align and cascade the Support Services Sector's Strategy Map and Balanced Scorecard
• Closely liaise with the six division direction of Support Service Sector to monitor the progress against KPIs on a monthly basis.
• Conduct quarterly Strategy Review Meetings with the Management to report on Performance
• Monitor and coordinate the progress of Support Services Sector Projects to the Central PMO in a timely manner while managing projects for the sector, which includes monitoring of the budget expenditures up to Dh25M.
• Create a high-level business case with the initiative owners to justify the budget request for the following year's strategic initiatives
• Identify key risks and their possible impact to the strategic initiatives
• Ensure that the proper Change Management process is in place in terms of changes in scope, budget & duration.
• Ensure that requirements are understood, agreed to and signed off at the appropriate stages in a project
• Project Management of Strategic projects (Outsourcing & Strategic Partnership Framework, Archiving and Scanning project and HR Organizational Design and Job Description)
Achievements
• Received a Performance Award for Corporate Strategy, November 2010 (Awarded by the Executive Director of Support Services Sector)
• Participated in developing the WRM 5-year Strategic Plan, Cascading the Strategy Map, and support the divisions in developing their KPIs & Targets that support the overall WRM Strategy Map
• Developed and evaluated metrics to clarify objectives, facilitate periodic BSC performance reviews, evaluate and report progress to senior management.
• Created awareness of the divisions' BSC within the sector through training, communication and briefing
• Helped drive the strategic insight and strategy execution and discuss the result of the quarterly performance result to the management before presentation.
• Successful Project Management (within time, scope & budget) of (1) Outsourcing Framework Project with the Ernst & Young Consultants for Procurement Division and (2) Scanning & Archiving Project for the Building Permits Division
• Timely monitoring and reporting of Management Action Plans for Internal Audit (executed with the KPMG Consultants for the Support Services Sector)
• Member of Knowledge Management Core Team
• Member of EFQM implementation team (Criteria 4e & 4d)
• Prepared submission document for Knowledge & Information Management for AD Excellence Award (2010)
Key Roles and Responsibilities
• Business process improvement (business process identification, documentation, process mapping, gap analysis, process design / redesign, process improvement, and change management).
• Provided software research, evaluation and vendor communication on applications needed for such, Risk Management, Balance Scorecard, ERP system, RMS, HR & Payroll System.
• Carried out current state analysis and future state recommendations for Process Improvement projects using ITIL Service Management approach.
• Lead a User Acceptance Testing (UAT) during client software implementation.
Major Achievements
• Involved in a three-day emergency network re-connectivity of 500 PCs of Abu Dhabi University (ADU) in Al Ain Campus where all PCs were disconnected from the domain (only me & another IT Engineer)
• Negotiated with Methodware (UK Risk Management Software) for a one year license free utilization of the software for ADU
• Received an approval for the recommendation to convert a process-focused “Accounts Payable” to a total end-to-end “Procure-to-Pay” process
Projects
• Registration and Admission Process Improvement (Role: Project Manager)
• Conducted Quality Assurance on process maps completed by other team members
• HR & Payroll System Implementation (Role: Project Manager and UAT Test Manager)
• Managed the overall project execution
• Created Test Plan, work with the Test team in creating test cases and execute the UAT
• Finance Process Improvement (Role: Project Member)
• Handled the review of as-is process of Accounts Payable, Student Accounting Process and General Ledger processes, and presented the to-be processes
Jan 1998 to May 2007, IT Operations Manager, SGS Manila, Philippines
Key Roles & Responsibilities
• Developed the team's approach in dealing with Global Support services rendered by Manila team to its affiliate office worldwide
• Managed the effort of several business process improvement projects, to ensure the quality delivery of products and services inside the company.
• Member of the IT strategic planning team to develop IT Manila's Strategic Plan in alignment with the cascaded strategy from Geneva Head Office.
• Conduct monthly strategy meeting with IT team, prepare and report for quarterly performance through the quarterly strategy review & management meeting and prepare the overall yearly strategy performance report.
• Back-up & recovery systems review
• Implement ITIL Service Management
• Project Manage Structured Cabling project
• Develop and update the Disaster Recovery and Business Continuity Plan for IT and test at least annually
• Member - Business Continuity Team - Company-wide
Junior to Senior positions held (through promotions) from 1989 to 1996 Data Entry Operator, Asst. Systems Operator / OIC Nightshift Unit, Programmer Trainee / Systems Operator, Programmer / Lotus Notes Administrator
Certified Knowledge Manager (CKM)
Certified EFQM Assessor, 2013 Model Be involved as Assessor for Excellence Awards such as SKEA, ADAEP Conduct an Internal Assessment to align the organization with the EFQM Excellence Model Prepare an application for excellence awards.
• 2009 - MSc Adv. IT and Business Management Robert Kennedy College, University of Wales
Passed ITIL Service Manager Certification Passed ITIL V3 Foundation Certification
• 2008 Project Management Cambridge Educational Institute (UAE) • 2008 ITIL Service Management SMME, Dubai, UAE
• 2007 Basic Management Program Asian Institute of Management (AIM)
• 1985 - 1991 Bachelor of Science in Computer Management Polytechnic University of the Philippines, Academic Scholar
