Desktop Support Engineer /Remote & Technical Support Engineer
Rahman Industries LTD
Total years of experience :3 years, 9 Months
Installation of server 2008 (AD, DNS, DHCP, WDS) all other services.
Expert in Installation and Troubleshooting of Windows operating system xp, win7, win8, win10, Linux, Tiguin & Red hate.
Installation And Troubleshooting of software like IBM notes, Ms outlook, SAP, Ms-office, Libra, WPS, adobe, Antivirus etc.
Installation, Troubleshooting and Managing windows and Linux Network and Local Printer and Print devices like, Digisol DG-PS hp LaserJet 2200, 1020 plus, MFP 1005, Cannon 2900, hp LaserJet 2300, hp LaserJet 400 MFP.
Manage and provide protection using Kaspersky Antivirus like USB Firewall etc
Responsible for maintaining the daily Backup of windows and Linux on network, using script. Regular basis according as per the company policies...
Fully proficient at LAN, WAN, Wi-Fi and Network cable installation and testing
Manage CCTV Camera Issue like Recording, Network problems and hardware or software faults
Managing user accounts and giving share & security level permissions...
Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement.
Good knowledge of CISCO Router 1861, 2800, 2900
Provide Remote Support Using (Team Viewer, Ammyy Admin, and VNC)
Managing above to 100+ users Windows and Linux both all mention related issue
Expertise:-
Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP etc...
Provides one-on-one end-user problem resolution over the phone.
Able to work independently and within a team-spirited environment
Strong presentation skills