Irfan Khan

• Served as Center Manager at Aptech Baramulla, Kashmir from Jan 2008 to Feb 2013, overseeing operations and enhancing customer satisfaction.
• Transitioned to Qatar, taking on the role of Sales Manager at QAPCOM from Mar 2013 to Aug 2018, where I successfully drove sales growth and managed client relationships.
• Currently employed at Axiom Technologies since Sep 2018, focusing on IT solutions and support, demonstrating adaptability and technical expertise.
• Proven track record in sales, management, and customer service, with strong skills in logistics and office operations.
• Eager to leverage extensive experience in the IT sector to excel as a Rental Sales Manager and contribute to business growth.

• Led a team of 15-20 professionals, focusing on sales-related marketing strategies and execution.
• Developed and implemented training programs, enhancing leadership skills and team performance.
• Ensured quality assurance for customer care representatives, driving both quantitative and qualitative improvements.
• Successfully achieved retention targets, contributing to overall business growth.
• Maintained up-to-date product and process knowledge within the team through consistent communication and training.
• Generated comprehensive marketing reports on a daily, weekly, quarterly, and monthly basis to track performance and inform strategy.
• Coordinated effectively with the escalation desk to resolve issues and enhance customer satisfaction.

• Achieved timely completion of targets, driving operational efficiency.
• Managed customer registration processes, ensuring all requirements were met seamlessly.
• Delivered 100% resolution of customer complaints, enhancing satisfaction and loyalty.
• Fostered a welcoming ambience and exceptional hospitality at the Center, improving client experience.
• Implemented regular training programs for staff and Field Executives, boosting performance and service quality.
• Cultivated team cohesion, promoting collaboration and a positive work environment within the institution.
• Leveraged strong leadership skills to transition into roles in rental sales, office management, IT support, and logistics.