IT Administrator
Al Jassim Group
Total years of experience :15 years, 7 Months
Working in a diversified business group with its interest ranging through Real Estate, Quality Service Restaurants (QSR), Boutique Café and Fast Moving Consumers Goods (FMCG) with focus, commitment and anticipation of market trends driven together to obtain state-of-the-art projects that add value to all stakeholders.
Handing the IT infrastructure of 7 companies effectively implementing and managing ERP and various POS system functionality to ensure ongoing operations in the chain of franchise restaurants like Applebee’s, Burger King, Caffe Vergnano, Quiznos and Dukkan Falafel in 45 locations all across Qatar. Managing IT infrastructure and Internet for 450 fully services apartments and supporting around 250 internal and external end users on a daily basis.
• Managing a team of 4 administrative & technical staff. Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair.
• Managing IT budgets and expenditure on hardware and software.
• Management of server software and associated backup routines.
• Procurement of IT hardware, software and maintenance products & services.
• Responsibilities include server and network administration, installation, configuring, remote support and training on local and network software application like SAP B1, Micros, NCR Aloha, Par Pixel point . Evaluating and selecting network, hardware and software, PCs, printers, Internet Service.
• Implementing, Initializing and managing Aloha, PAR and Micros POS system in Outlets.
• Defining and implementing improved corporate policies regarding the location, safety and security of servers and equipment.
• Managing and Implementing backup operations, Hardware, software and email system configuring of Blackberry, IPhone, Samsung android, laptops and telephony.
• Maintaining documentation of changes regarding users, functions & systems.
• Recommending modifications to improve speed of operations and system security measures.
• Having excellent time management & communication skills.
• Having strong IT, commercial, planning and budgeting skills.
Infosys BPO Limited, Pune, India Oct 2009 - June 2010
Technical Support Representative
Provided remote and voice based Technical Networking support for the customer of Verizon Small Business DSL, USA.
• Provided two tier support and suggestions for network routing of LAN and WAN to the customers.
• Configured and troubleshoot the United States Customer with their Networking and Internet related issues.
• Managed records and fulfilling the customers need by offering the best services of Verizon Broadband DSL.
• Router configuration, installing the connection and dealing with installation of different security suites.
• Configuring ADSL2 routers and wireless routers like Linksys Cisco, D-Link, Apple Airport Routers, Belkin, Westell
routers of all ranges.
Blue Sky Technology, Mumbai, India Aug 2008 - Aug 2009
System Administrator
• Managed and Configured Servers, Routers, Switches, Domain Server, DHCP and DNS.
• Vendor Management for Hardware, Laptops, Desktops, Structure cabling Networking.
• Handling Clients Technical Support Calls, Data Security & Management.
• Provided documentation on system and network administration updated and accessible via the intranet.
• Setup backup system, network attached storage devices and on-site server room.
• Maintained Cisco routers and network switches for company offices.
Pandit Ravishankar Shukla UNIVERSITY, Chhattisgarh, India- Bachelor of Engineering (Information Technology), 2008