Sr. Warranty Administrator
Q Auto
Total years of experience :16 years, 8 Months
Auto LLC. Qatar, Importer of Audi/Volkswagen |
Dubai, Dealer of Yamaha, Suzuki & Daihatsu
Key Deliverables:
• Conducted audits of warranty process periodically to ensure adherence to principal's recommended warranty process and reported
findings to Warranty Admin for corrective actions
• Controlled warranty spare parts for audit carried out by manufacturer
• Determined costing of all job cards according to manufacturer guidelines
• Drove liability verification on new claims, investigations of discrepancies, and creation of claim records & reports
• Steered inspection of warranty failed parts and testing with VAS’ & by serial number verification
• Submitted goodwill requests as applicable for consideration by the manufacturer
• Accessed to various tools provided by VW AG & AUDI AG, namely SAP Database Management ELSA, ELSA-PRO, SAGA-02, ETKA, etc.
Process Audits: o 99.2% process accuracy rate - best result in the world for Warranty Process Audit for Volkswagen in
,
Certificate course of Maintenance of electrical systems in automobiles from the