Channel Account Manager
Bitco Telecoms Designation / Title
Total years of experience :22 years, 8 Months
Reason for Leaving
•Effective sales and marketing of Bitco fibre, wireless, VoIP, LTE services, security and SD-WAN offerings to resellers/channel partners.
•Account management and business and client developments responsibilities
•Develop and execute on account plans & actions and closing abilities.
•Updating of sales pipeline using Pipedrive
•Build strong strategic relationships at a senior level within customer base.
•Cold canvassing for new business, hunting and farming existing.
•Account and sales administration using Solid.
Name of Employer
Reason for Leaving
Returned to the Telecom industry
•Effective sales and marketing of Xerox automation product range, VoIP, fibre, and LTE services where required
•Cold canvassing for new business, hunting and farming existing customers.
Reason for Leaving
Retrenchment
•Effective sales and marketing of Broadlink Metronet last mile services, VoIP, fibre, LTE services, security, backup services, mining coverage solutions and satellite offerings to Telco’s System Integrators and resellers/channel partners including Datacentrix, Gijima, Bytes System Integration, Bitco, Cipherwave, iConnect, CMC Networks, T-Systems and Liquid Telecoms.
•Achievement of Sales Revenue targets
•Account management and business and client developments responsibilities
•Develop and execute on account plans & actions and closing abilities.
•Updating of sales pipeline using Bluewave.
•Build strong strategic relationships at a senior level within customer base.
•Monthly SLA meetings with clients to discuss up and downtime of links and our network.
•Cold canvassing for new business, hunting and farming existing.
•Assisting with acquisition of high and repeater sites for network expansion.
•Account and sales administration using Remedy.
•Mentoring of junior sales staff
Reason for Leaving
Career Advancement
•Assume responsibility for all communication and activity within a provided customer base
•Achievement of Sales Revenue Targets
•Build strong strategic relationships at a senior level within customer base
•Account and sales administration
•Maintenance of customer info on CRM system
•Product set includes - HP, IBM, Acer, Lenovo, VMware
Name of Employer
Lenovo
Reason for Leaving
Opportunity arose at major international vendor
•First line of contact for allocated clients
•The handling of customer queries and quotations
•Provide relevant information regarding products in terms of their features and benefits
•Create specific pricing and service structures for each client in allocated database
•Provide pricing Information, as well a special bid pricing from Vendors
•Provide stock availability information
•Provide weekly reports to clients on backorders, shipped orders.
•Maintenance of customer info on CRM system.
•Product set included - HP, IBM, Acer, Lenovo, LG, Samsung, OKI, Cisco
•Responsibility for all communication and activity within customer base, distributor and vendors
•Achievement of Sales Revenue Targets
•Account and sales administration
Name of Employer
Reason for Leaving
New Challenge
•Provide complete and dedicated Customer Service
•Manage and co-ordinate all activities with regards to new business growth and customer retention
•Assume responsibility for all communication and activity within assigned customer base
•Effective communication of Internet Solutions services and offerings
•Achievement of Sales Revenue Targets
•Account and sales administration
Reason for Leaving
Career Advancement
•Set up and manage customer Account Management Program
•Build relationships throughout customer organisations from CEO downwards
•Hold weekly pipeline management meetings and monthly account review meetings
•Negotiate pricing with clients and close sale on agreed price
•Seek opportunistic sales on customer calls
•Manage the closed sale including the financial transaction and the dispatch thereof
•Accountable for decisions you make
•Ensure customer satisfaction throughout the transaction
•Present sales trend, backorder and operational reports for analysis of opportunities for cost management &sales development
•Account management process to be followed to devise effective customer strategies
•Assist customer with product, pricing and business information
•Probe customer for related opportunities (additional requirements)
•Understand clients’ needs and research and develop solutions that meet these needs
•Analyse customer’s profile of sales against Axiz products. Close gaps & introduce new product lines
•Analyse customer profile of sales & identify gaps in Axiz product range for presentation as opportunities to
•Axiz marketing
•Ensure that customer database information is always current by recording changes (CRM)
•Identify buying habits and preferences
•Establish and monitor financial viability/status
•Understand account status with Axiz
•Grow customer spend with Axiz
•Apply the 80:20 principle with clients so as to promote an optimal use of time and resources