Manager - Government Collection
Al Mulla Group
Total years of experience :19 years, 5 Months
• Follow up of outstanding invoices in government entities.
• Build relationships with government officials.
• Ensure the invoices delivery on time to government agencies.
• Responds to and resolve government inquiries and complaints
• Develop Customer Service (Inbound, Outbound, Collection and Retail Sales)
• Development projects
• The ability to negotiate well.
• To respond to economic changes and legislative.
• Strong communication skills involving the delivery of the idea clearly.
• Business Plan.
• The preparation of a strategic plan.
• Organization and coordination
• Administrative and Government Affairs
• Control Cost.
• Call center floor manager are responsible for the work quality. • To enforce proper service protocols and standard operating procedures • To review all call center documentation and work with the recruitment staff to coordinate new hire and training.
3. CC Inbound & Corporate Assistant Manager 2011 - 2012
Good performance as an inbound Assistant Manager:- • Daily work reports to the Director
• Managed a group of 160 inbound agents including Team leader
• Managed Inbound area
• Daily reports on the problems and solutions
• Hand Over.
• Participate in the planning objectives of staff
• Develop a plan for employees during the presence of technical problems.
• Analysis and evaluation.
• Analysis of the performance of management and staff.
• Develop a plan for corporate department and meet the needs of companies across the Customer Service.
2. CC Inbound Team Leader 2005 - 2011
Good performance as an inbound team leader:- • Managed a group of 35 inbound agents.
• Built the team through coaching
• Conducted a briefing session at the beginning of the shift
• Handled all H.R. requirements for the team
• Handled difficult calls for the agents when required
• Staff training
• Customer service oriented
• Technical assistance to customers
• Receive customer complaints
• Work within HDI core team for customer care division
WATANIYA TELECOM (8 Years)
1. CC Inbound Executive 2003-2005
I did the best performance while working in inbound as an executive & reached a very high level in customer service, my evaluation was significant & was evaluated the best employees more than once.
Bachelor degree in business administration (Marketing) Bahrain Delmon University 2010 - 2011
