Islam Mohamed Montaser, IT Support Administrator

Islam Mohamed Montaser

IT Support Administrator

Badr Fiber Glass Factory

Location
Saudi Arabia
Education
Bachelor's degree, Computer Science
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

IT Support Administrator at Badr Fiber Glass Factory
  • Saudi Arabia - Jeddah
  • My current job since September 2012

Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace parts as required. Provide support, including procedural documentation and relevant reports. Set up new user accounts and profiles and deal with password issues. Support ERP System SAP Business one using SQL Database and after upgrading it to SAP Business One by HANA which create, remove, and define permissions of users, install the system in server or client’s PC’s. Support Fingerprint time attendance device and connect it with its software using IP network and print reports. Support CCTV software by monitoring it and playback as required

Technical Support at Electronica Misr
  • Egypt - Alexandria
  • June 2010 to March 2012

the company for computer and software. Install and configure computer hardware. Install operating systems and applications to the customers. Install printers and networks, Follow up on customers and their problems and deal with them

Education

Bachelor's degree, Computer Science
  • at Zagazig University
  • July 2008

Studying Programming , Hardware , Network , Software Engineering

Specialties & Skills

Software Systems
Software Repair
Server Management
Hardware
Network Software
Network
Hardware
Software
Soft Skills
Technical Support
windows network administration
network engineering
windows networking
teamwork
windows server 2008
pc networking
system administration
computer hardware troubleshooting
servers
windows server
windows 7
operating systems
outlook

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

MCSE 2003 (Training)
Training Institute:
ICC
MCITP (Training)
Training Institute:
Syllabus Center
CCNA 200-125 (Training)
Training Institute:
Al Khaleej Center
N+ (Training)
Training Institute:
ICC
IT Ticketing System (Training)
Training Institute:
Online Course
IT Help Desk (Training)
Training Institute:
Online Course
IT System Administrator (File Server) (Training)
Training Institute:
Online Course
IT System Administrator (Web Hosting) (Training)
Training Institute:
Online Course
IT System Administrator (SQL Server) (Training)
Training Institute:
Online Course
ITIL4 Foundation (Training)
Training Institute:
Self Study
A+ (Training)
Training Institute:
ICC
MCSA 2019 (Training)
Training Institute:
Helper For Trainig
CCNP (Training)
Training Institute:
Helper For Trainig
CCNA (Training)
Training Institute:
Helper For Training