senior certified service advisor
national automotive company (Mercedes-benz) Egypt
Total years of experience :13 years, 5 Months
Establishing customer's needs after receiving and welcoming him.
Diagnosing customer’s vehicle & advise him on necessary repairs receiving the car.
Achieve target (parts+labor) and CSI.
Working Reducing WIPs numbers as standard of company.
Follow up the backorder parts with spare parts and update the customers.
Deliver the car to the customer after confirm his needs done
Make sure the vehicles FIXED FIRST TIME .
Follow up with customer after taking their cars by phone to be sure everything is going well.
Establishing customer's needs after receiving and welcoming him.
Diagnosing customer’s vehicle & advise him on necessary repairs (receiving the car).
Following up vehicles maintenance in the workshop.
Responsible for workshop working capacity and parts turn over.
Contacting the customer if any extra work was found & take his agreement on any further charges and completion time is needed to be revised in suitable time.
Handling warranty policy within the authority given
Ensures that the customers' cars are fixed right from first time by implementing the quality procedures.
Estimate quotations for customers' cars.
Follow up with spare parts on VOR.
Monitors closely the vehicles repairing.
Handle customer complaints.
Follow & implement SA six setps:
1- Reception (greeting and welcoming)
2- Lestining to the customer and writing-up repair need.
3- Monitoring work in progress.
4- Final check for delivery.
5- Job explanation at delivery.
6- Post service follow-up.
Establishing customer's needs after receiving and welcoming him.
Diagnosing customer’s vehicle & advise him on necessary repairs (receiving the car).
Following up vehicles maintenance in the workshop.
Responsible for workshop working capacity and parts turn over.
Contacting the customer if any extra work was found & take his agreement on any further charges and completion time is needed to be revised in suitable time.
Handling warranty policy within the authority given.