Ismaeel Almarzooqi

• Developed end to end processes for Tourism Sector.
• Worked on the new Abu Dhabi Program for Effortless Customer Experience to improve the efficiency for all governmental services across DCT and Affiliates.
• Weekly and monthly performance reports to the management.
• Identified end to end processes for the Strategic Affairs sector.
• Mapped customer journey for events ticketing system.
• Improved the efficiency of the approval process for special licensing team by 50%.
• Appointed DCT ambassador for Emergency, Crisis and Disasters by Abu Dhabi Youth Council.

• Manager of the department and leading a team of 7 employees.
• Coached Team members on their projects on regular basis.
• Worked on creating department strategy/ KPI’s and assign team goals while aligning with the overall organization objectives.
• Monitor team performance and their work on projects.
• Managed and executed project on reducing patient falls incidents
• Managed and mapped high level processes for the new Oncology Building
• Created a departmental scorecard.
• Delivered an estimate of 5M financial savings project regarding KANBAN inventory system in the hospital.

• Lead Continues Improvement Project
o Reduced Wait Time of DDI Clinic by 11%
o Standardize Patient Flow through MSI Clinic
o Standardize Referrals Process in CCAD Al-Ain
o Reduce Unplanned Maintenance frequency for Medical Scopes
o Reduce cycle time for construction project initiation
• Developed intensive Training Program around Lean Six Sigma for different teams in the organization to build a CI Capability within the organization.
• Establishing departmental policies and procedures around managing CI Projects
• Coach other team members around CI Tools

Managing the Operations Quality Program
• Develop Quality Program for Operations Departments
• Manage and implement ISO 9001:2015 Quality Management System
• Develop and maintain Operations KPIs
• Manage and Conduct Quality drills on critical life safety systems
• Manage and Conduct ISO Internal Audits
• Developed and manage Quality Education and Awareness Program
• Assist relevant teams and managers in external audits, drills, etc.
• Department Document Control.
• Update and report Quality program status to top management on monthly basis.
• Organizing and manage Quality related events
• Support other teams in compliance/HSE inspections
• Establish performance improvement projects.

• Investigate incidents, determine root cause and develop corrective actions.
• HSE inspections for different facilities.
• Participate in task risk assessment for different projects or improvements to the facility.
• Report near misses, unsafe conditions and acts and recommend improvements to top management.

Measurement & Analysis officer, ASU Nursing Outreach Project, Phoenix AZ, USA SPRING 2014
Worked in a team to improve the delivery of the information session offered by ASU Nursing College.
• Drew the value stream map for the current system, As-Is Model & the Should-Be model.
• Came up with four alternative solutions
• Reduced advising wasted time to 100%
• Increased the quality of application process
• Maximized the advising availability for recruiting and retention.
• Successfully applied lean and six-sigma principles to the system

Team Leader and Simulation officer, Starbucks Coffee Shop, Tempe AZ, USA FALL 2013
Worked in a team to simulate and improve the Queuing system at Starbucks.
• Reduced the queue length, service time, and wait time in the queue about 50%
• Simulated the current queuing system using simulation software ARENA
• Introduced efficient alternatives to the current system by adding extra processes to the system.
• Applied lean & six-sigma methodology to the project.
• Gave a couple of recommendations to management in order to reduce the queue length

Industrial Engineer, IO Data Centers LLC, Phoenix AZ, USA SPRING 2013
IO Data Centers were opening a new Facility in Chandler AZ, USA. I was assigned with a team of Industrial Engineers to work on improving panel cell layout.
• Ensured the work cell design meets 4 lines, currently were designed for production capacity of 2 lines.
• Reduced cycle time to build panels to almost 50%.
• Improved inventory accuracy of raw materials, the current were piles of panels and unorganized.
• Performed 5s to organize the cell and improve efficiency and effectiveness.
• Improved productivity and quality by recommending better lighting design to spot defected panels quickly and effective workplace layout to improve productivity.