ismail farhan, customer serves

ismail farhan

customer serves

invest bank

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, finance and banking
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

customer serves at invest bank
  • Jordan - Amman
  • November 2010 to July 2013

- Opening accounts for new customers and marketing of Visa Cards, personal and housing loans for eligible ones.
- Cross-selling of bank products by offering and explaining its benefits to the client.
- Applying the highest service quality standards that exceed customers’ expectations.
- Deliver work in a timely and accurate fashion.
- Meet compliance requirements to inspect and avoid money laundering and terrorism finance.
- Meet customer’s enquiries (statement of accounts, answering any questions involved with the bank services, guiding the customers to the concerned party.
- Answer customers phone enquiries or problems and solve it efficiently.
- Keep customers in full knowledge with any new products and services.
- Acquired wide knowledge in marketing and sales.

accountant - department transfer at sama exchang company
  • Jordan
  • February 2009 to October 2010

- Issued and receipt of transfers fast.
- Department head transfers.

transfer department at alsamhore exchang company
  • Jordan - Amman
  • December 2008 to February 2009

- Issued and receipt of transfers fast.

Education

Bachelor's degree, finance and banking
  • at al albeyt uneversity
  • August 2008

65%

Specialties & Skills

Proficiency in performing research & good report writing skills
- Strong ability to work under feasibility stress and pressure & meet deadlines
- Excellent communication and presentation skills

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Money laundering (Certificate)
Date Attended:
May 2010
Valid Until:
May 2010