Guest Services Call Center & Restaurant Reservations Agent
Doha Marriott Hotel
Total years of experience :11 years, 8 Months
Attend to guest requests and inquiries
Dispatch requests to concern department
in charge of handling all calls and emails received by the hotel communication center
Restaurants booking reservation
-Provide exceptional guest service at all times
-Be professionally presented at all times
-Handle guets complaints and requests
-Cash handling
-Data entry
-Process check ins & check outs
-Managing waiters and food outlets
In & Outbound booking reservations for potential club members and club owners through marketing campaign at Anantara Vacation Club.
Ensuring club owners are assisted with all inquiries in coordination with other departments.
Seeking new clients to maximize sales revenue.
-Answers inquiries by clarifying desired information; researching, locating, and providing information.
-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
-Sells additional services by recognizing opportunities to up-sell; explaining new features.
-Enhances Resort reputation by accepting ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
-Ensure the care and comfort of the Hotel guest, meeting all their requirements and managing guests effectively.
-Daily personalized assistance, detailed observation, the capacity to analyze the guest’s behavior.
-Answer Butler telephone and dispatch guest requests.
-Provide thorough information about all services, facilities, recreation, history, shopping, and local attractions
Highest level in providing services of any kind.
Professional teamwork and networking.
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