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Justin Bugay, Customer Service Associate

Justin Bugay

Customer Service Associate·TikTok Main Office, Dubai

United Arab Emirates

Bachelor's degree, Hospitality

Work experience

Total years of experience: 3 years, 0 months

Customer Service Associate

November 2025 - June 2026

TikTok Main Office, Dubai

Dubai, United Arab Emirates

November 2025 - June 2026

Manage daily pantry and food service operations while ensuring compliance with companystandards.
• Coordinate with employees, suppliers, and internal stakeholders to address requests andmaintain smooth operations.
• Maintain accurate inventory and operational records and support administrativerequirements.
• Demonstrate initiative, attention to detail, and effective communication in a multiculturalworkplac

Company industry:
Catering, Food Service, & Restaurant

Waiter

August 2025 - November 2025

Home Bakery,

Dubai, United Arab Emirates

August 2025 - November 2025

• Handled customer inquiries, special requests, and order coordination in a high-volume retail
environment.
• Built positive relationships with customers through excellent service and effective
communication.
• Supported upselling initiatives by recommending products and promoting daily offerings.
• Worked closely with team members to ensure efficient operations and customer satisfaction.

Company industry:
Catering, Food Service, & Restaurant

Student Assistant

January 2023 - January 2025

Eastwoods College of Science and Technology

Dinalupihan, Philippines

January 2023 - January 2025

• Assisted with event coordination, scheduling, and administrative support activities.
• Maintained documentation and collaborated with faculty and students to ensure smooth
operations.
• Developed strong organizational and multitasking skills through managing multiple
responsibilities.

Company industry:
Primary, Prep, & Secondary School

Education

Eastwoods College of Science and Technology

July 2025

July 2025

Bachelor's degree, Hospitality

Philippines

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate

Training and Certifications

Certifications
100-Hour OJT – Hospitality, Culinary Arts & Restaurant Operations
200-Hour Hotel Training