Application Specialist
Etisalat
Total years of experience :6 years, 11 Months
Application Specialist Handling the First ever Expo event in the Middle East (Dubai, United Arab Emirates)
Responsible of the ticketing Solution of Expo (Viva Ticketing, E-commerce, Access, B2B, B2S, B2C, B2U).
Assist in forming strategies to optimize IT Configuration & Release Management across accounts
Participate in testing connected with system upgrades ad installment of new applications.
ETL solutions for Real-Time Data processing
ETL Process on SQL Database
Participate on committees to provide feedback on issues that impact clinical/business applications
Manage all internal release management processes and release calendar activities.
Perform departmental process analysis and recommend enhancements through systems design and implementation.
managing a team within a Helpdesk environment
Maintain, update, and implement a consistent and rigorous framework for evaluating systems capabilities and risk profiles before new or changed systems are approved and scheduled for deployment
responsible for the day to day service delivery and operations of the IT operations team
Application specialist, managing ticketing, F&B, Retail, Access, E-commerce, lockers Solutions for Global Snow Facilities (Ski Dubai, Ski Egypt).
Managing day to day operational requirement.
Managing system upgrades, Q&A.
Gathering project requirements for future upgrades and Releases.
RPA for consistent issues.
3rd party vendor management.
Handling issues and requests through service desk, Jira and service now.
Overseeing integration between niche applications (Viva, Ski Data, Gantner, Ax, Microsoft Dynamics)
Adding products, promotions and discounts based on operational requirements and Shared Tactical.
SQL Adhoc Reporting.
Managing content managers like Scala and Fourwinds.
Standardization of the content managers for all of Ski Dubai's digital signage.
Investigating technical issues.
Following up on all outstanding issues, resolved with SLA time period defined.
Outsource to Client ( Majid Al Futtaim)
Applications testing and installation.
Assist in all other hardware installations.
Install and perform minor repairs to hardware, software, and peripheral equipment.
Setup equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Diagnosed and solved both hardware and software glitches and errors.
Handle several software trainings projects at any given time.
Installing hardware (servers, printers, computer workstations, etc.).