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Jad Khanafer, Group Operations Manager

Jad Khanafer

Group Operations Manager·Monty Mobile

Lebanon

Master's degree, International Business

Work experience

Total years of experience: 18 years, 1 months

Group Operations Manager

January 2018 - Present

Monty Mobile

Beirut, Lebanon

January 2018 - Present

Company industry:
Telecommunications
Job role:
Management

Director of Operations - Deputy Managing Director

January 2017 - July 2017

Plastic Magic

Erbil, Iraq

January 2017 - July 2017

• Created Company’s Business and Financial Plans (including SOPs and reporting system)
• Oversaw the construction of Plastic Magic manufacturing plant and setup of all heavy machinery)
• HR Duties (including recruitment, orientation, and training, shifts management, payroll)
• Financial and Control Duties (including audit, invoicing, payments and salaries)
• Operations Duties:
o Production Management
o Business development and invoicing
o Purchasing & procurement (International and Local)
o Logistics Management (including oversight of Customs Clearance)
o Official communications and contracts
o Resolving internal disputes (as well as with sub-contractors and international suppliers)
o Supervised Warehouse Manager and all foreign/local staff

Company industry:
Manufacturing
Job role:
Management

Director of Operations - Deputy Managing Director

March 2014 - December 2016

International Consolidated Contractors

Erbil, Iraq

March 2014 - December 2016

• Created Company’s Identity, Business and Financial Plans (including SOPs and reporting system)
• HR Duties (including Recruitment, orientation, and training)
• Financial Control Duties (including audit, bank visits, invoicing, payments, transfers and salaries)
• Operations Duties:
o Business development and invoicing (including tenders)
o Purchasing & procurement (International and Local)
o Logistics management
o Official communications and contracts
o Projects progress management
o Resolving internal disputes (as well as with sub-contractors and international suppliers)

Company industry:
Civil Engineering
Job role:
Management

Sales Manager

April 2013 - October 2013

SANOFI - Pasteur

Beirut, Lebanon

April 2013 - October 2013

• Created SOPs, Sales plans and objectives, and new reporting systems
• Analyzed client trends and maintained sales volume, product mix and selling price by keeping current with supply and demand, changing trends and competitors
• Supervised and managed the sales and invoicing division
• Recruited, oriented, and trained new and existing employees
• Initiated in a new Client Retention campaign
• Handled government and army tenders

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Operations Manager

February 2012 - April 2013

BUROTOP IRIS SA

Republic of Congo

February 2012 - April 2013

Position Held: Operations Manager for BATIPRO SA (Construction) STARTUP COMPANY
• Recruited top level talent to the team and setup a functional hierarchy
• Created a comprehensive performance management plan including recruitment processes, evaluating, supporting improvement and learning and development for staff
• Managed the operational needs of the team, including budget management, office management and event planning
• Negotiated product/material prices and handled all supplier orders (local and foreign)
• Managed day to day operations
• Managed Sales, Business Development, Marketing, Supply Chain, Pricing, Inventory
• Formulated business plans and feasibility studies for projects
• Managed Client Relations including client payments and instructing recovery officers
Position Held: Operations Manager for CELEC SA (Electricity) STARTUP COMPANY
• Same job description as BATIPRO
Position Held: Transit and Logistics Manager for Burotop Iris SA
• Managed All Air and Sea Transit and Costing
• Managed Clearing of Custom Duties and Formalities
• Managed all Incoming and Outgoing Containers
• Handled Warehouses and Stock Management

Company industry:
Construction & Building
Job role:
Management

Sales & Marketing Manager

January 2010 - January 2012

Bakri Holding SARL

Beirut, Lebanon

January 2010 - January 2012

Position Held: Sales and Marketing Manager at ABP Lebanon (French Bakery) STARTUP COMPANY
• Set-up and implemented Sales and Marketing strategies
• Introduced products to clientele, negotiated and closed deals
• Planned and oversaw VIP events
• Purchasing role for industrial baking machines and maintenance contracts
• Followed up on all operational activities and reported directly to Top Management
Position Held: Follow-Up Operations Manager at UADP Holding (Real-Estate and Construction in Luanda, Angola)
• Formulated business plans and feasibility studies for new projects
• Followed up on all operational activities and reported directly to Top Management

Company industry:
Management Consulting
Job role:
Management

Customer Service Coordinator

March 2006 - July 2008

Boston Scientific Corporation Middle East (Offshore)

Beirut, Lebanon

March 2006 - July 2008

• Areas Managed: GCC Gulf States, North Africa, and Lebanon
• Processed incoming orders, backorders and customer complaints
• Tracked invoices and orders
• Updated client pricelists and discount packages
• Coordinated with BSC-Netherlands to insure on time processing and delivery
• Established direct contact with distributors in my regions to insure quality supervision and maximum customer satisfaction

Company industry:
Pharmaceutical Manufacturing
Job role:
Customer Service and Call Center

Education

Grenoble École de Management

December 2009

December 2009

Master's degree, International Business

France

Courses include: International Negotiation, Strategic Management, Managerial Accounting, International Financial Management, Corporate Communications, Public Relations, Human Resource Management

American University of Beirut

February 2006

February 2006

Bachelor's degree, Information Systems and Decision Systems - Business Administration

Lebanon

Associates Degree (Minor) in Cultural Studies

Lebanese Baccalaureate

July 2002

July 2002

Diploma, Life Sciences

Lebanon

International College

June 2002

June 2002

High school or equivalent, Life Sciences

Lebanon

Skills

Management
Expert
Management
Expert
operations
Expert
operations
Expert
Administration
Expert
Administration
Expert
International Business
Expert
International Business
Expert
Negotiation
Expert
Negotiation
Expert
MS Office
Expert
MS Office
Expert
international business
Expert
international business
Expert
operations management
Expert
operations management
Expert
negotiation
Expert
negotiation
Expert
Negotiation
Expert
Negotiation
Expert
Management
Expert
Management
Expert
operations
Expert
operations
Expert
Administration
Expert
Administration
Expert
International Business
Expert
International Business
Expert

Languages

English
Expert
Arabic
Expert
French
Expert