Key Account Manager
Zomato
Total years of experience :0 years, 0 Months
. Analyze client data and create a tailored marketing strategy based on the insights.
. Expand relationships and bring in new clients through cold calling, winning back accounts, and exhibitions.
. Plan and present monthly reports on client progress and goals.
.Work with content, creative, marketing, and team members from other departments dedicated to the same client to ensure the highest quality materials are being produced, and that all client needs are met.
. Develop & implement strategic plans to improve results through data analysis, market trends, and activations.
. Adapt to market changes and change the client's strategy accordingly.
. Develop trusting relationships between clients by continuously proposing solutions that meet their objectives.
. Resolve key client issues and complaints.
. Maintained a high service to the restaurants in order to ensure a consistent experience for both customers and partners.
Maintained close communication with Outbound Sales, Area Sales Offices and Catering & Events Departments
in order to work as one team on leads and achieve guest loyalty.
Monitored market conditions, product innovations, and competitor activity, and adjusted the account sales
approach to address the latest market developments.
Gathered all relevant materials for bid processes and coordinate bidding and contract approval.
Returned two dormant accounts to the hotel, with the collaboration of the field sales.
Conducted a monthly/weekly forecast for covers & revenue according to hotel occupancy and last year trends.
Collaborated with the Hotel Manager, the Director of F&B, the Executive Chef & the Marketing Department
in creating new promotions & ideas for all 5 outlets.
Conducted daily pre-shift briefings to ensure organizational efficiency.
Analyzed data including daily revenue report and menu engineering, and translated these numbers into actionable insights.
Conducted various competition checks, SWOT analysis & Demographics check.
(NDU)