Jade Ackers

• Provide first-line technical and customer support via email, phone, and online channels.
• Troubleshoot software, PMS, and connectivity issues with focus on first-contact resolution.
• Escalate complex cases to internal teams while ensuring full follow-up until resolution.
• Collaborate with Implementation team to support smooth onboarding.
• Monitor customer sentiment, proactively retain accounts, and convert users into advocates.
• Achieved and exceeded service-level targets for resolution speed, response time, and satisfaction.
• Generate actionable insights via CRM systems to improve support processes.
• Identify recurring issues and recommend product enhancements to development teams.

• Managed tenant relations including property marketing, tenancy agreements, and inquiries.
• Conducted regular inspections to ensure compliance and tenant satisfaction.
• Coordinated contractors and managed property maintenance.
• Oversaw rent collection, deposits, and financial reporting.
• Ensured compliance with safety standards and housing regulations.
• Deescalated conflicts with professionalism, maintaining positive tenant-owner relations.

• Assisted with Labour Relations and HR processes (resignations, pensions, leave, disciplinary cases).
• Conducted asset checks and maintained electronic document systems.
• Supported requisitions, stock reports, and departmental expenditure oversight.
• Coordinated training sessions, staff meetings, and official communications.
• Provided executive-level administrative support to management.

• Delivered technical and back-office support for UK clients.
• Exceeded sales targets through consultative, value-driven approaches.
• Handled 100+ calls daily, resolving queries efficiently.
• Provided delivery/logistical support and trained new team members.

• Managed high-volume inbound and outbound calls.
• Resolved complaints and escalated queries appropriately.
• Consistently exceeded sales targets through strong client relations.
• Maintained brand professionalism across multiple communication platforms.