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Jafar AlHeyari, Sales & Customer Service Associate

Jafar AlHeyari

Sales & Customer Service Associate·Dar Al Falah for Publishing and Distribution

Jordan

Bachelor's degree, Business Information Technology (BIT)

Work experience

Total years of experience: 0 years, 3 months

Sales & Customer Service Associate

October 2024 - December 2024

Dar Al Falah for Publishing and Distribution

Amman, Jordan

October 2024 - December 2024

• Managed direct customer communication, providing accurate product information and
resolving inquiries efficiently in both Arabic and English.
• Maintained organized inventory records and tracked product placement across multiple
categories.
• Prepared and communicated pricing and product details to customers, ensuring message
accuracy and clarity.
• Handled high-volume customer interactions in a fast-paced retail environment, maintaining
consistent service quality.
• Collaborated with team members to align daily operations and ensure smooth workflow
execution.

Company industry:
Publishing

Sales & Customer Service Associate

October 2024 - December 2024

Dar Al Falah for Publishing and Distribution

Amman, Jordan

October 2024 - December 2024

Managed direct customer communication and provided accurate product information in Arabic and English. Maintained organized inventory records and tracked product placement. Handled high-volume customer interactions while ensuring message accuracy and service quality.

Company industry:
Publishing

Education

University of Jordan

October 2028

October 2028

Bachelor's degree, Business Information Technology (BIT)

Jordan

Skills

BUSINESS TECHNOLOGIES
Intermediate
BUSINESS TECHNOLOGIES
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROMPT ENGINEERING
Intermediate
PROMPT ENGINEERING
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Google Project Management Certificate
Excel Skills for Business: Essentials
Google AI
Prompt Design in Vertex AI Skill Badge
Google AI Essentials