Freight Supervisor
DHL Express
Total years of experience :15 years, 4 Months
Air charter freighter pricing, scheduling, coordination and handling at Saudi Airports.
AOG - Aircraft On Ground - High Priority Cargo Planner, schedule and handling till last mile delivery in and out of the Kingdom.
Airfreight Import and Export Team lead - Enhance team knowledge on the segment, developing customer centric mindset, coaching that support them future managers in the Industry.
Maintaining and exceeding customer expectations in transit time, costing and over all performance.
Keeping the Industry standards with adequate technological support within the company annual budgets yet leading the department profitable.
Sales calls
Maintaining existing customer
Follow updates
AWB preparation
Booking
• Handle inbound, outbound and other ways of communication as required.
• Update customers’ information on the system used (New and Existing customers) and document all calls information according to standard operating procedures.
• Coordinating with maintenance team.
• Working with outlook, to send the maintenance request
• Supporting the team with all related to assigned tasks, Training and providing support for new agents.
• Arranging presentation articles and presenting.
• Receiving phone calls from clients, clearing their queries about our products.
• Monitoring data communication network
• Supervised the team, scheduled work hours and resolved conflicts
• Provided information to client when ever required by them
• Counseled students in adjustment and academic problems.
• Prepared periodic reports for management.
To make better business opportunity for Home Appliance Division.
• Supervised the team, scheduled work hours and resolved conflicts
• Coordinating with all Merchandisers regarding the Sales of each Outlet and giving updates of the stocks daily.
• Submitting daily sales report to the higher authority.
• Maintaining relationships with existing customers through regular review visits;
• Visiting potential customers to demonstrate products and gain new markets;
• Acting as a contact between a company and its existing and potential markets;
• Contacting clients by phone to negotiate terms of an agreement and conclude sales;
• Gathering market and customer information;
• Staffing trade exhibitions and demonstrations;
• Negotiating variations in price, delivery and specifications with managers;
• Advising on forthcoming product developments and discussing special promotions;
• Reviewing own sales performance;
• Gaining a clear understanding of customers' businesses and requirements;
