Jaffar Bin Jaffar

• Responsible for the overall Commercial and Revenue Management of the Freezone.

• Oversee the management of property operations by supporting the strategic planning, management, leasing, financial analyses, operating and capital budgets, returns on IRR, and time-weighted basis, and reporting on a quarterly basis the performance of each asset.

• Review demographic and market for each asset for strategic planning and reporting basis.

• Manage general property levels analysis functions (ie. Property Management contracts, RFPs, construction and vendor contracts.

•Transfer & Implement International best practices in asset management services to protect, maintain, and enhance the value of real estate assets for the benefit of the tenants, end-users, owners and the community by directing, advising & training the Asset Management team deployed at DWTCs commercial, residential & retail portfolio across multiple locations. •Represent DWTCs Asset & Investment Management department to the tenants, service vendors and the public. •Develop, implement and monitor the day to day Leasing/ property management operations in accordance with the international best practices, assuring that the properties are managed in the most effective, efficient and economical manner, consistent with the Company policies and directives. •Bring in global standards for Leasing & managing handover process, ensure smooth & successful transformation from construction to operation stage. •Manage the resolution of any local operational issues and facilitate the development of innovative building management solutions globally practiced to improve the service to tenants and limiting the risks to the business. •Ensure that DWTC’s efforts are fully met and exceed contractual property management obligations towards tenants and partners. •Bring in the global practices / culture in management of asset through making strategic changes in the day-to-day activities of loss prevention, risk management, safety/security, marketing, landscaping, tenant build-out, and retail operations. •Develop operating income/expense budgets and capital expenditure (CAPEX) & operational expenditure (OPEX) budgets which reflect DWTC’s objectives for operating the property, cash flow requirements and strategies for developers. •High-level monitoring of the implementation of budget and operating plans. •Provide strategic inputs to manage and maintain the service partner’s relationship/contracts to ensure quality service is provided to the property and tenants.

* Responsible for leasing and tracking the performance of the mall consisting of 120 retail units and residential buildings and villas totaling 700 units and make sure that real estate investments accomplish their anticipated revenues and community engagement targets.
* Maintain and develop existing and new customers/tenants to ensure steady sales growth, footfall growth and customer satisfaction.
* Oversee leasing strategies.
* Monitor and report tenant sales performance, market competitor activities and provide relevant reports and information to the General Manager.
* Anticipate customer/tenant needs and take appropriate action and ensure high level of shopper and tenant satisfaction.
* Monitor the existence and awareness of suitable and relevant health and safety policy and work closely with HSE, FM and Fire Safety team to ensure all prevention methods have been facilitated and prevention mechanisms are in place.
* Manage portfolio and revenue from Specialty Leasing tenants.
* Oversee Marketing campaign and marketing activities of the mall to be increase footfall, sales and customer experience.
* Confirm that the workplace satisfies health, safety and welfare requirements.
* Organize and overlook the daily maintenance needs of the mall including functionality of Life Safety systems, Fire safety systems.
* Apply the best method and process in the leading of units and attract correct mix of tenants and make recommendations on replacements.
* Responsible for ensuring the effective transition of client property, maintaining company and client property management standards, ensuring site is fully compliant with legislative and procedural requirements and carrying out property inspections.
* Ensure compliance with all insurance procedures, take action to any legal notices, approve data for and attend client meetings, ensuring minutes are issued and actioned in a timely fashion.
* Responsible for ensuring rent demands are raised, credit control targets are met, client reports are prepared and all fee invoices are raised in accordance with contracts and paid promptly as well as reviewing and Service Charge procedures and obtaining approvals from RERA and the Dubai Lands Department
* Tendering, negotiating and commissioning all service contracts

• Monitor and control budgets and revenues for short-term leasing on a weekly basis and ensure all policies and procedures are strictly adhered to. • Assist to grow and develop, good positive relations with government and community groups, arrange regular meeting and communications. • Coordinate activities with key related tenants such as flagship stores, Dubai Community and Arts Theater, DTCM, etc to ensure cross promotional and synergy of events where possible. • Prepare memos and news bulletins for retailers regarding leasing and promotions to ensure effective and timely communication. • Effectively communicate to other departments; maintenance, operations, security, marketing, customer service, tenants, etc. • Oversee mall decorations and in mall branding as related to promotion and short term leasing. • Prepare proposals and handle contract and rate negotiations. Ensure leasing and promotion activities have measurable components for loyalty programs and future contract negotiations.

• Identifying new emerging markets and revenue possibilities with Audio and Visual studio services.
• Prepare proposals, presentations, market research and sustainability reports for perspective clients.
• Overseeing the pre/post production projects such as video, commercial and movie shoots, from start to completion.
• Manage effective communications and relationships with existing and new clients.
• Oversee all functional aspects of the studio and entertainment value of the products.
• Ensure production meet the standards and high quality expectations; and are in keeping with the overall brand.
• Work with the General Manager to coordinate advertising, online marketing and press release efforts that relate to media and music.

• Identified new markets for retail products such as Account opening, Credit Cards, Personal Loans, Islamic Banking, etc.
• Managed a team of 6 executives and set targets, budgets, reviews, reports, attendance, etc.
• Educated customers on products and services and effectively maintained communications with existing and perspective customers.
• Collected competitor research and analysis.
Conducted reviews and responded to complaints and queries on all the products under my responsibility..

Supervised staff on how to handle defaulted customers and manage payment for customers' personal loans, vehicle mortgages and credit cards.