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Jahanzeb Rasheed, Call Center Supervisor WFM & MIS

Jahanzeb Rasheed

Call Center Supervisor WFM & MIS

Pakistan International Airline Contact Center

Location
Pakistan - Karachi
Education
Diploma, Software Engineering
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Call Center Supervisor WFM & MIS at Pakistan International Airline Contact Center
  • Pakistan
  • November 2011 to July 2014
Call Center Supervisor Operation at Pakistan International Airline Contact Center
  • Pakistan
  • July 2008 to October 2011
Call Center Team Leader Operation at Pakistan International Airline Contact Center
  • Pakistan
  • October 2006 to June 2008
Call Center Outbound Agent at Pakistan International Airline Contact Center
  • Pakistan
  • September 2004 to September 2005
Call Center Inbound Agent at Pakistan International Airline Contact Center
  • Pakistan
  • September 2003 to August 2004
Sales Executive at VIP Marketing, (Pvt.) LTD
  • Pakistan - Karachi
  • December 2000 to November 2001
Sales & Marketing Executive at Classique Trading, (Pvt.) LTD
  • Pakistan - Karachi
  • September 1998 to October 1999

Education

Diploma, Software Engineering
  • at APTECH
  • September 2003
Diploma, Basic Passenger Tariff & Ticketing / SABRE
  • at PIA Training Center
  • September 2003
Master's degree, Marketing
  • at Preston University
  • January 2000
Bachelor's degree, Commerce
  • at Islamia Arts & Commerce College, Karachi University
  • January 1998
High school or equivalent, Science Pre-Engineering
  • at Government National Science & Commerce College
  • January 1996
High school or equivalent, Science
  • at Green Wood Secondary School
  • January 1994

Specialties & Skills

Customer Service
+Endorse 1
Management
+Endorse 1
MIS
+Endorse 1
Microsoft Excel
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Call Center
+Endorse 1
APPRAISAL
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BASIS
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BUSINESS OPERATIONS
+Endorse 0
CUSTOMER SERVICE
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EXCEL
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INCREASE
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LIAISON
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MANAGERIAL
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MARKETING
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SALES
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Languages

English
Intermediate
Urdu
Expert