Jaime Allen

Created and managed spreadsheets and monthly reports to support performance tracking, strategic planning, and decision-making across multiple regions.
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Maintained and updated internal databases, ensuring accuracy and clarity for team use.
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Assisted with the rollout of the CRM upgrade by coordinating with teams, conducting testing, and facilitating a smooth internal transition.
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Updated existing content and uploaded new information to the company website to reflect current developments.
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Liaised with external partners and internal stakeholders to support ongoing projects and ensure timely, accurate updates.
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Provided onboarding support by setting up portal access for new joiners and guiding them through system use and internal processes.
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Managed internal and external communications through targeted email campaigns using tools like Mailchimp, enhancing project visibility and engagement.

Drafted confidential correspondence related to sensitive employee cases and prepared documents for line management meetings.
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Scheduled and coordinated high-priority meetings between management and staff, ensuring confidentiality and timely handling of sensitive cases.
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Managed attendance exceptions for 300+ employees and generated detailed reports to support workforce planning, onboarding, and case resolution.
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Collated employee documents for submission to the HR visa team, supporting ID and permit processing.
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Coordinated training schedules for new and existing hires, ensuring smooth delivery and tracking.
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Supported roster teams by coordinating employee training schedules and managing leave applications.

Checked in and boarded passengers by verifying travel documents accurately and efficiently.
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Communicated empathetically with passengers during disruptions and worked closely with teams to resolve issues promptly, ensuring a positive experience.
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Led teams to coordinate multiple flights with similar schedules, ensuring on-time departure.
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Oversaw check-in desks and boarding gates, verifying system functionality and reporting issues promptly.
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Mentored new hires during their onboarding and on-the-job training to help them settle in and perform effectively.
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Ensured strict adherence to safety and compliance regulations throughout all passenger handling and operational procedures.

Welcomed clients and visitors, managing front-desk operations with a friendly and professional approach.
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Managed incoming calls, emails, couriers, and inquiries, ensuring clear and timely communication across departments.
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Oversaw front office administration, including meeting room setup, supply management, and maintaining organised records.
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Provided on-site assistance during corporate events, ensuring smooth coordination between staff and guests.
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Assisted Talent Bookers as needed, ensuring seamless coordination and timely communication.