ADMINISTRATIVE ASSISTANT
The Emirates Group
Total years of experience :9 years, 11 Months
· Approved attendance exceptions generated daily in the time management
system with a KPI of 3 working days.
· Referred long-term medical cases to the company doctor for adjustments to
the job role or shift pattern.
· Collated data for dismissal briefs and prepared letters for absentia,
disciplinary and medical cases within 7 days.
· Executed weekly absence reports and highlighted trends to the management
for further action.
· Tracked training attendance and results for each participant daily by
updating the database and highlighted report patterns to management for
further action.
· Initiated the application process of airport and airside driving permits
renewals.
· Delivered customer service, with an 85% satisfaction rate, to each passenger
by engaging, using active listening and effective interpersonal skills when
accepting them on their flight.
· Ensured that passenger complaints were handled in the most effective
manner possible.
· Led a team of four to facilitate on time flight departure and liaising with
flight dispatchers, airline representatives and baggage services.
· Managed office inventory by restocking supplies and placing purchase
orders to maintain adequate stock levels on a weekly basis.
· Received and routed business correspondence to correct departments and
staff members.
· Monitored and screened, approximately 10 visitors a day, to verify
accessibility to inter-office personnel.
· Aggregated and prepared documentation and reports for office meetings,
distribution and filing.
· Tracked booked treatments using MindBody Software and assigned client’s
needs to the therapist’s expertise.
· Communicated with the therapists regarding booking adjustments.
· Processed cash and credit card transactions with a 100% accuracy rate.
· Verified daily closing reports against profits of the day.
Giving individual treatments by discussing body treatment needs and
expectations with clients.
· Ensured each room was replenished and fully stocked with spa products and
amenities at all times.
· Executed daily opening and closing procedures.
· Suggested and sold salon services and products based on the client’s needs.
Information Technology – B, French – C, Maths – C, Science - C, - Work experience at Ghanati Fashion House as a receptionist in 2006.
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