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Jaisal Babu, Field Operations Manager

Jaisal Babu

Field Operations Manager

Abdul Latif Jameel Co Ltd

Location
Saudi Arabia
Education
Bachelor's degree, B-Tech(Mechanical Engineering)
Experience
21 years, 6 Months

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Work Experience

Total years of experience :21 years, 6 Months

Field Operations Manager at Abdul Latif Jameel Co Ltd
  • Saudi Arabia - Riyadh
  • My current job since October 2011

• Working as FOD Manager in Central Region of Saudi Arabia.
• Handled Service, BP and Parts activities in Eastern region (Khobar - Toyota and Lexus, Hofuf 1 and Qatar Road).
• Handled Central 1 Region from Jan 2012 to Dec 2014
• Certified Lexus Hamra for Kodawari certification.
• Implementation of Kodawari, ITQAN and DPOS program in ALJ centers.
• Conduct monthly audit in centers.
• Prepare action plan and carry out PDCA.
• Carry out analysis on data and compile KPIs.
• GDI Improvement activities.
• Conduct certification exam (ACCL, PED etc ).
• Manpower Training.
• FIR activities in the center.
• PDS, Rust repair and STM activity setting up in KSA.
• Carry out Kodawari in Lexus centers.
• GEMS implementation in centers.
• Make TBP and QCCs

Manager-Service at Nippon Toyota
  • India
  • November 2002 to October 2011

• In charge of whole service activities in the dealership (General Service & Body & Paint).
• Critical customer complaint handling
• All communication (Technical and No technical) with parent company
• Responsible for all service marketing activities in the dealership

Education

Bachelor's degree, B-Tech(Mechanical Engineering)
  • at M.E.S College of Engineering
  • October 2002

Total 75.6% awarded Honours certificate by University of Calicut

Specialties & Skills

Engineering
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Customer Service
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TSM
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Marketing
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Paint
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Toyota Customer Service(TSM)
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Toyota Service Advisor
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Toyota 7 Step Customer Handling.
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Body & Paint Kodawari - Evaluator
+Endorse 0
Fix It Right Program from Toyota Motor Corporation
+Endorse 0
Express Maintenance implementation (EM).
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Languages

English
Expert
Hindi
Expert
Malayalam
Expert
Arabic
Intermediate
Tamil
Intermediate

Training and Certifications

Body & Paint Evaluator Course (Training)
Training Institute:
Abdul Latif Jameel
Date Attended:
March 2014
Toyota Customer Service Management - Promoter (Certificate)
Date Attended:
November 2011
Valid Until:
August 2017
Toyota 7 Step Customer Handling (Training)
Training Institute:
TKM, Bangalore
Date Attended:
June 2008
Service Manager Training (Training)
Training Institute:
Toyota Kirloskar Motor, Bangalore.
Date Attended:
February 2006
TSM Evaluator (Certificate)
Date Attended:
November 2011
Valid Until:
November 2018