Jamal Al-Katut, BMC AR Remedy Administrator / Programmer

Jamal Al-Katut

BMC AR Remedy Administrator / Programmer

Aspire Co.

Location
Saudi Arabia - Eastern Province
Education
Diploma, Oracle 10g
Experience
27 years, 11 Months

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Work Experience

Total years of experience :27 years, 11 Months

BMC AR Remedy Administrator / Programmer at Aspire Co.
  • Saudi Arabia - Riyadh
  • My current job since March 2019

All duties of BMC AR Remedy system Administrator/programmer
- Installation
- Trouble shooting
- Programming / Development
- Configuration

Accountant, IT Advisor/Administrator at International Coordinator for Tourism and Trade
  • Saudi Arabia - Eastern Province
  • October 2009 to March 2013

In Charge of building the accounting system and accounting information system. Also adviser to manager for IT related issues. Worked partially on Ticketing and reservation.

IT Manager, Head Accountant at Osool Cars Co.
  • Jordan - Amman
  • June 2008 to March 2009

- In charge of the computer system and network at the company,
- Head of accounting department
- Customer services and customer accounts management

Change Manager / Remedy Change Administrator at Riyad Bank
  • Saudi Arabia
  • January 2004 to August 2007

Acting Change Manager, Change Administrator and Remedy System Programmer and Developer.
Also I was to assist the Helpdesk manager in developing Helpdesk process around Remedy System.

Remedy Project Manager at Riyad Bank
  • Saudi Arabia
  • January 2002 to January 2004

Remedy Implementation Project Manager. In charge of the implementation in accordance with Riyad Bank SDLC.
The Project was under the Change management and Help Desk Departments, so I was to analyze and study both departments practices and procedures and I even participated actively in the day-to-day work of the two departments as well as the top management practices and duties.

Quality Control Consultant at Riyad Bank
  • Saudi Arabia - Riyadh
  • January 2001 to January 2002

e-Banking system testing. The emphasis was on conducting formal Quality Control Procedures on the bank's e-systems.

Head Of Payroll and Computer Department at Afras Trading & Contracting Co.
  • Saudi Arabia - Riyadh
  • September 1997 to September 2000

Computer programming, System Analysis, Payroll processing and network administrator.
-In charge of developing the company systems under foxpro / oracle.
-Preparation of monthly payroll for 3000+ staff
-Managment of the Computer Section with (5) staff.

Computer department supervisor at Jordan Trade Facilities Co. - PLC.
  • Jordan - Amman
  • February 1995 to September 1997

In charge of the development of the MIS system for the company and. Hardware and software maintenance.
Supervisor for the computer hardware and software installation at Al-Liwan Hotel (one of the JTFC investment projects).

Head of the Software Department. at Karama Computer Services Center
  • Jordan - Amman
  • January 1994 to February 1995

First programmer in charge of software department including software design, development, maintenance, customer support and on-site trouble-shooting analysis. Programming was done mainly under DOS and Novell 3.11 using FoxPro, Pascal, C and COBOL.

Instructor of computer for COBOL, FoxPro, DOS, Windows, Word for Windows, Excel, WordStar, Novell 3.11

Manager - Owner. at Marouf Service Center.
  • Jordan - Irbid
  • January 1991 to November 1994

Self-owned business specialized in translation, computer services and other students' services.

Computer operator and Arabic-English translator. at Baghdadi Establishment.
  • Jordan - Amman
  • February 1990 to January 1991

Establishing, operating and maintaining the personal computer system for use in translation.
Head of the translation department.

Accounting Department Coordinator at Mohammed Y. Alnisf Co. - Kuwait.
  • Kuwait
  • January 1989 to August 1990

Computer operation and system maintenance at the accounting department. Language of operation: PC-Microsoft COBOL and Dbase III variations.
Machines Used: Digital Vax, IBM-PC, and Maxecon System Version 4.

Education

Diploma, Oracle 10g
  • at Network Age
  • August 2011

Specialized Course in Oracle 10g Administration and Programming.

Diploma, ITIL foundation
  • at hp invent
  • September 2006

ITSM / ITIL foundation course certification by hp

Diploma, Novel Networking / Oracle 6 / Unix
  • at Al-Marif Consulting & Studies
  • January 1991

General Course in Networking under Novel, Oracle SQL 6 and Unix operating system

Bachelor's degree, Computer Science
  • at International University College - Nicosia - Cyprus
  • June 1988

Major: Computer Science, Minor: Business Data Processing, Graduation: 24 June 1988 Degrees: B.Sc. in Computer Science. Associate in Business Data Processing. Graduation G.P.A: 3.30 on 4-point grading scale. Top of the graduating class of 1988

Diploma, Associate in Computer Science
  • at University of Indianapolis - Indiana
  • June 1988

Concentration on Business and Management applications and issues in relation to computers. Courses

Specialties & Skills

Software Analysis
BMC Remedy
English Typing, Arabic Typing, Office Equipments
System Analysis and Design
Computer Hardware maintenance
MS windows applications (Office, Excel, MS project , etc)
Arabic-English and English-Arabic Translation
Programming in several languages
AR (Remedy) System Developer.
SABRE airline reservation system

Languages

Arabic
Expert
English
Expert

Memberships

Jordan Computer Society
  • Regular
  • December 1991
Project Managment Institute
  • Regular
  • October 2005

Training and Certifications

Certificate of Completion (Certificate)
Date Attended:
January 1991
Valid Until:
January 1991
ITIL foundation course certification (Certificate)
Date Attended:
September 2006
Valid Until:
September 2006
Certificate of Completion (Certificate)
Date Attended:
August 2011
Valid Until:
August 2011

Hobbies

  • Swimming !
    1st Stage Lifeguard Certificate
  • Drawing