SENIOR IT ADMINISTRATOR
THE LOOK COMPANY ME
Total years of experience :13 years, 6 Months
Evaluate software requirements, analyze server capabilities, recommend optimum server configurations.
▪Responsible for the infrastructure, applications, and operations of servers, network, desktops, software licenses, and numerous IT services, equipment, and systems for corporate offices and productions and warehouse locations.
▪Managed Single Domain Windows Server 2012 server including deployment, hardware, software, configuration, troubleshooting, and performance monitoring.
▪Manages the configuration of NAS and SAN, connecting to Domain with OU including firewall and policy setting.
▪Oversees and administers a variety of IT products and services including Hyper-V VM servers, VoIP telephones, CocoSys Endpoint Server, Office 365 Exchange email administration, BitDefender Enterprise Malware filter, corporate and public Wifi network, SSL VPN server software, VPN user accounts through Firewalls, and hardware tokens.
▪Provides technical guidance with regard to proper performance of system activities and provide means to improve performance.
▪Performs software enhancements that will improve the reliability and performance of the systems.
▪Act in alignment with user needs and system functionality to contribute to organizational policy and ensure the security of data, network and backup systems.
▪Provide support outside of regular business operating hours including evenings and weekends.
▪Supervised helpdesk operations ensuring helpdesk calls and tickets were properly documented, responded to, and resolved according to performance benchmarks.
▪Train and mentor junior level staff to more effectively responds to end user issues.
▪Troubleshoots complex end user issues.
Maintains inventory of equipment and parts as well as documentation of vendor activities
▪Providing support with installation of new software and IT peripherals for all clients we supplied and concurrentlymaintaining LAN/WAN infrastructure for shared files and for the server’s software requirements.
▪MPLS setup and configuration.
▪Provide orientation and guidance to users on how to operate new software and computer equipment
▪Maintain office services by organizing office operations and procedures; preparing quotations and request forcompany’s transaction.
▪Purchase and set up of company provided electronic equipment (computers, printers, scanners, telephones, cellphones, etc.).
▪Communicate and coordinate between company needs and telecom provider
▪Inform management of recurring problems and initiates and coordinates planning and/or corrective action
▪Coordinate with suppliers and clients for services and hardware needs, maintains inventory of IT and electronicequipment
▪Remote access to perform troubleshooting when needed
Responsible for optimizing internal LAN/WAN infrastructure consisting of Windows Active Director. And in-charge of the access point structure of the company as a signal viewer data to optimized the networking system.
▪Providing solutions for system and peripherals of the POS system as well as the back-office system of the company, consisting of Microsoft SQL 2005 as our Database provider.
▪Compile, copy, sort, and file records of office activities, business transactions, and other activities.
▪Part of the Research Team; to recommend and implement software and database development that managessophisticated database system within the company.