IT Support Engineer
Freelance, Self Employed
Total years of experience :9 years, 6 Months
Providing break fix and hardware support for small to medium businesses, both onsite and remote
Worked in Jumbo Electronics as IT Support Engineer in Khalifa University Abu Dhabi for 1 year and 4 months
Responsibilities:
logging and processing support calls
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Exchange mail configuration and outlook support
Setting up accounts for staff, ensuring that they know how to log in and solving password problems
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
Ensure that all tickets are responded efficiently in timely manner
Configuring and managing backup & restore procedures
Investigating, diagnosing and solving computer software and hardware faults
Support special softwares like MATLAB, Ansys, Abaqus, Solidworks, Creo and Vstudio etc
Windows imaging using acronis and Norton ghost
Prepare PCs for university Final exams, ADNEC and IELTS
Provide Support for various meets and exhibitions inside/outside campus
Knowledge about skype, Webex, vidyo and polycom video conference system
Knowledge about desktop sharing tools like clickshare, teamviewer and chromecast.
Everyday classroom, virtual classroom and auditorium monitoring
Worked in Jumbo Electronics as IT Asset Support in Etihad Airways for one month
Responsibilities:
Challenging work environment coupled with an opportunity to work in line with Etihad Airways & IBM Innovation & Technology project team under Jumbo Manpower payroll.
Control all over IT assets - Maintain IT stocks - Projection, Procurement, follow up with vendor for stocks (Lenovo Laptops, Desktops, Monitors, APC Batteries & Cisco Switches, Routers etc )
Maintain asset tracker - Inward and Outward
Procurement of all consumable items from the vendors based on the request.
Asset deployment to the user based on tickets/BJFs.
Global shipment of assets through DHL, - Maintain Track, Follow up for shipments & delivery.
Worked in Jumbo Electronics as IT Coordinator and Hardware Engineer in Jumbo Service Centre Jebel Ali for 8 months
Responsibilities:
Reporting to Manager regarding all the kind of issues & matters related to service department
Scheduling Engineers for daily services/inspections and site visits
Preparing Work Reports, delivery notes, invoices related to services and customer visits (Oracle System & Manual)
Organizing Engineers for prioritized service calls.
Rectifying spare parts description & part numbers from Lenovo and HP part look up sites
Receiving, checking and segregating of IBM and HP spare parts that was ordered
Entering and Issuing spare parts to JD Edwards Enterprise One (Oracle System)
Preparing Invoices through Oracle system and maintain filing all the papers related to Service Invoices.
Handling warranty claims related to warranty machine/spare parts & services from HP and IBM.
Following up pending services & pending customers’ inquiries
Preparing purchase orders for service department through the oracle system.
Encoding and monitoring of customer’s LPO
Perform troubleshooting and data restoration
Windows imaging using acronis and Norton ghost
Hardware maintenance and repairing of HP and Lenovo laptops and Desktops
Worked in Linspire IT Solution as Software Developer for a period of 6 months
Responsibilities:
Ongoing ASP.NET website development using C# and backend technology MSSQL
SQL Server Reporting
Development of new features and testing of functionality
Assisted in development and documentation of few ASP.NET based applications
Web application maintenance