Regional Sales Manager/
SBI Cards & Payment Services Limited
مجموع سنوات الخبرة :12 years, 11 أشهر
• Directed and coached a dynamic team of 4 Area Managers and over 200 Frontline Sales and Operations staff, driving Point of Sale (POS) activities and Co-Branded Partnerships across Rest of Karnataka.
• Orchestrated extensive sales training to elevate product knowledge and create a high-performing sales team thereby Achieving a 20% increase in productivity.
• Successfully led the MOU activation process, resource optimization, and a strategic monitoring system for Premium and Basic Cards, achieving a 46% premium penetration and 72% approval rate.
• Executed go-to-market strategy to reinforce daily sales operations and elevate productivity, established troubleshooting and Crisis management protocols for business growth and secure data management.
• Expanded the retail network, significantly increasing credit card sales and market penetration via POS, storefronts, and partnerships.
• Crafted and exceeded sales targets through strategic prospecting, customer satisfaction, and strong client and partner relationships.
• Rolled out an extensive Sales training program to improve the teams product knowledge and sales performance.
• Supervised NFTE productivity tracking, monitoring essential business metrics such as carding, approval and decline rates, incentive planning, and Cost of Acquisition (COA).
• Spearheaded a high-performing sales team of 25 ROs and 2 SMs for consumer durable loans by forging strategic alliances with top tier Regional Accounts such as Pai International, Girias, Poorvika Mobiles, Sangeetha Mobiles, and National Accounts such as Croma, Reliance and Adishwar India Ltd and achieving above 100% of Sales targets each month
• Drove revenue growth with innovative credit/debit card EMI solutions and efective cross-selling techniques.
• Led recruitment and development initiatives, fostering a motivated sales force to surpass performance benchmarks.
• Executed merchant and dealer acquisition strategies by ensuring financial accuracy through meticulous dealer payment reconciliations.
• New Merchant acquisition and Dealer enrollment for DC EMI, CC EMI, and CD loans.
• Enhanced customer satisfaction through proactive engagement and swift resolution of service issues.
• Leveraged CRM and TOS platforms to boost productivity, service excellence, and operational efficiency.
• Directed a vibrant sales network consisting of 3 Distributors, 8 Area Distributors, 12 Direct Sales Executives, and 550 retailers, successfully achieving a turnover of INR 3.43 crore and meeting 100% of the target month after month.
• Conducted strategic sales meetings with Distributors and Direct Sales Executives to meet Primary, Secondary, and Tertiary sales goals within the assigned territory, while enhancing the Distribution network.
• Motivated, coached, and trained Territory Sales Officers, Direct Sales Executives, and Promoters, ensuring top performance and excellence in sales.
• Facilitated joint retail visits to solidify daily sales operations, boosting sales productivity and quality.
• Played a key role in identifying and recruiting new distributors to enhance market penetration.
• Effectively launched promotional campaigns, exceeding sales objectives through proactive engagement with retailers and the sales force.
• Refined merchandising efforts to improve product accessibility and market presence throughout the territory.
• Performed competitive analysis, providing insights into competitor promotions and pricing to shape corporate strategy.
• Maintained Vodafones operational standards by guaranteeing that all Channel Partners and Direct Sales Executives complied with company Health, Safety, and Well-being policies.
• Concentrated on achieving outstanding Return on Investment (ROI) for Business Partners.
• Directed 13 Distributors, 25 Operators, and 3 CBH to monitor the production, Primary and Secondary sales of purified portable
and packaged drinking water across Bangalore and Tumkur districts.
• Oversaw daily plant operations, appointed 13 Distributors, and increased Monthly Revenue from 8lac to 36 lac.
• Recruited new distributors to broaden market penetration and distribution networks.
• Conducted thorough competitive analysis, tracking competitor promotions, schemes, and pricing for strategic planning purposes.
• Focused on delivering outstanding Return on Investment (ROI) for business partners and stakeholders.
• Enhanced branch productivity and profitability by optimizing internal processes and promoting external sales initiatives.
• Delivered tailored financial solutions to HNIs and retail clients, expanded customer base through referrals and acquisition strategies successfully achieved more than 100% of the targets each month.
• Positioned the branch as a strong contender in the financial market through strategic market entry and consistent business growth.
• Utilized advanced tools such as SRM, FCRM, FPS, and ETS to improve productivity, service quality, and procedural efficiency.
ACHIEVEMENTS
• Achieved swift promotion to Senior Relationship Manager within 8 months at ICICI Securities, reflecting remarkable performance and leadership.
• Honored with the Excellence Award in April 2013 at the annual SAMWAAD meet for exemplary contributions at WaterHealth India Pvt Ltd.
• Rapid Career progression to Assistant Manager within two years, attributed to exceptional performance at Vodafone.
• Awarded Megastar for outstanding performance in 2015-2016 at Vodafone.
• Winner of Circle Combat at Vodafone during 2014-1015 and was Pan India top 6 with an achievement of 149%.
• Awarded Purple Hero consecutive 4 times at Vodafone for the Product segment MPesa.