Executive Administartive Assisatant, PA
Maya interiors
Total years of experience :5 years, 4 Months
• letter writing
• dealing with telephone and email enquiries
• creating and maintaining filing systems
• scheduling and attending meetings, creating agendas and taking minutes
• keeping diaries and arranging appointments
• organizing travel for staff.
• Monitoring shipments movement through the tracking system
• Complete documentation such as pick lists, bills of lading, work orders and shipping orders using computer-based technology
• Record shipment data such as weight, charges and damages
• Contact carrier representative to make arrangements and to issue shipping instructions and delivery of materials
• Dispatch freight for delivery and arrange for pickups
• Document and escalate any customer service issues and/or shipping/receiving errors
• word processing
• devising and maintaining office systems;
• booking rooms and conference facilities;
• managing and maintaining budgets, as well as invoicing;
• liaising with staff in other departments and with external contacts;
• ordering and maintaining stationery and equipment;
• sorting and distributing incoming post and organizing and sending outgoing post;
• arranging travel and accommodation for staff or customers and other external contacts;
• liaising with colleagues and external contacts to book travel and accommodation;
• organizing and storing paperwork, documents and computer-based information;
• photocopying and printing various documents, sometimes on behalf of other colleagues; recruiting, training and supervising junior staff and delegating work as required;
•manipulating statistical data;
• arranging in-house and external events.
preparing reports and financial data, supervising other support staff and customer relations.
•Composed and edited correspondence from dictation, verbal direction, formal mailing.
•Prepared, transcribed, distributed agendas and minutes of numerous meetings.
• Organizing accountant records for CEO's review.
• Scheduled and coordinated appointments and events.
• Entered client information and financial data into company's system.
• Plan and co-ordinate transportation of materials and manage the timely flow of customer orders.
• Manage preparation and routing of purchase orders.
• Inventory maintenance
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel direction
• Refer guests to appropriate department to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Answer enquiries regarding hotel services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems