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Jane Chahda, Sales Executive & Account Manager

Jane Chahda

Sales Executive & Account Manager·Pearson

Lebanon

Bachelor's degree, Business Administration

Work experience

Total years of experience: 18 years, 5 months

Sales Executive & Account Manager

February 2019 - Present

Pearson

Dubai, United Arab Emirates

February 2019 - Present

Grew annual sales for Qatar’s universities from 6 to 7 figures, achieving a 175% substantial revenue increase.
Negotiated and closed 115 deals with new clients by identifying their needs and crafting customized proposals.
Led initiatives to improve account management processes, resulting in a 71% increase in efficiency and capacity.
Collaborated with marketing and product departments, ensuring alignment and successful program promotions.
Created sales forecasts and monitored budgets, optimizing resources and reducing over-expenditure by 12%.
Maintained engagement with clients via quarterly reviews, boosting long-term contract renewals by 16%.
Promoted Pearson’s programs to universities, convincing faculty to adopt offerings with a 85% success rate.
Conducted detailed market research to identify new customer segments, increasing sales growth by 49% YOY.
Company industry:
Primary, Prep, & Secondary School
Job role:
Sales

Sales Executive

January 2015 - January 2019

Dido Education

Beirut, Lebanon

January 2015 - January 2019

Boosted sales revenue by 18% through strategic upselling and personalized targeted recommendations.
Achieved 155% of sales targets, driving five-figure monthly sales and exceeding daily goals consistently.
Prepared and submitted over 20 sales reports, providing actionable insights to enhance sales performance.
Coordinated with cross-functional teams to refine sales processes, improving lead-to-deal conversion by 13%.
Delivered persuasive and engaging sales presentations, enhancing client sign-ups by 27% during the last quarter.
Played a key role in securing 53 major contracts, driving a substantial increase in revenue for the sales division.
Executed proactive follow-up strategies, resulting in a 35% increase in closed deals within a six-month period.
Company industry:
Primary, Prep, & Secondary School
Job role:
Sales

Executive Assistant

July 2012 - December 2014

Sakr Holding

Beirut, Lebanon

July 2012 - December 2014

Followed up regularly with clients on action items, achieving a 93% completion rate on assigned tasks.
Designed metrics for team management, improving individual accountability and productivity by 12%.
Managed internal follow-ups, organized calendars, and scheduled over 50 meetings, boosting efficiency by 18%.
Handled client concerns quickly and effectively, improving retention rates by 78% and increasing engagement.
Oversaw daily end-of-day reporting, achieving 100% accuracy in effectively tracking sales inflow and outflow.
Delivered strategic guidance, driving 22% increase through effective business planning and operational strategies
Handled budgeting, tracked costs, and ensured financial records were consistently accurate and well-organized.
Company industry:
Industrial Production
Job role:
Sales

Customer Service Representative

January 2011 - July 2012

AWI

Beirut, Lebanon

January 2011 - July 2012

Developed a client-first strategy that improved engagement scores by 29% and enhanced service delivery.
Analyzed churn trends, proactively addressing potential risks, and improving client retention rates to 91%.
Enhanced service quality through assessments, achieving a 100% compliance rate with industry benchmarks.
Provided comprehensive customer service and support, achieving a 97% customer satisfaction rating.
Interacted with over 100 clients monthly, addressing concerns and enhancing their overall experience by 18%.
Designed personalized customer experiences, increasing engagement by 24% through data-driven insights.
Streamlined issue resolution workflows, reducing response times by 31% and improving operational efficiency.
Company industry:
Advertising
Job role:
Sales

Sales Representative & Events Specialist

January 2009 - December 2010

Spotlight Events

Beirut, Lebanon

January 2009 - December 2010

Organized three major events in one year, delivering impactful experiences with 100% flawless execution.
Conducted engaging demonstrations for prospective clients, leading to a 19% boost in conversion rates.
Facilitated weekly meetings to optimize team coordination, achieving 87% completion of sales objectives.
Utilized a CRM system to track sales activity, manage customer relationships, and improve team collaboration.
Networked to identify new business opportunities, contributing to a 31% expansion of the sales pipeline.
Closed 10 customer deals monthly, surpassing sales targets by 16% and ensuring high satisfaction
Company industry:
Advertising
Job role:
Sales

Sales Assistant

January 2008 - January 2009

Arab Media Group

Dubai, United Arab Emirates

January 2008 - January 2009

Processed and executed all advertising orders after sales, maintaining 99% order accuracy every time.
Communicated effectively with over 50 clients daily, resulting in a 23% improvement in repeat business.
Assisted 15 sales agents with administrative tasks, improving workflow and ensuring seamless team coordination
Prepared 10 monthly sales reports to management, offering insights to support data-driven decision-making.
Company industry:
Media Production
Job role:
Sales

Education

Dubai University

May 2008

May 2008

Bachelor's degree, Business Administration

United Arab Emirates

Skills

Sales Performance
Expert
Sales Performance
Expert
Visual Merchandising
Expert
Visual Merchandising
Expert
Inventory Management
Expert
Inventory Management
Expert
Retail Operations
Expert
Retail Operations
Expert
Store Management
Expert
Store Management
Expert
Sales strategy
Expert
Sales strategy
Expert
B2B sales
Expert
B2B sales
Expert
Account management
Expert
Account management
Expert
Client relationship management
Expert
Client relationship management
Expert
Lead generation
Expert
Lead generation
Expert
Negotiation
Expert
Negotiation
Expert
Contract management
Expert
Contract management
Expert
Revenue growth
Expert
Revenue growth
Expert
Sales forecasting
Expert
Sales forecasting
Expert
Market research
Expert
Market research
Expert
Business development
Expert
Business development
Expert
CRM software
Expert
CRM software
Expert
Cross-functional collaboration
Expert
Cross-functional collaboration
Expert
Pipeline management
Expert
Pipeline management
Expert
Budget optimization
Expert
Budget optimization
Expert
Sales presentations
Expert
Sales presentations
Expert
Upselling and cross-selling
Expert
Upselling and cross-selling
Expert
Data-driven decision making
Expert
Data-driven decision making
Expert
Customer retention
Expert
Customer retention
Expert
Performance
Expert
Performance
Expert
Salesforce
Expert
Salesforce
Expert
HubSpot
Expert
HubSpot
Expert
Zoho CRM
Expert
Zoho CRM
Expert
Pipedrive
Expert
Pipedrive
Expert
Oracle NetSuite
Expert
Oracle NetSuite
Expert
SAP Sales Cloud
Expert
SAP Sales Cloud
Expert
Monday.com
Expert
Monday.com
Expert
Asana
Expert
Asana
Expert
Trello
Expert
Trello
Expert
Tableau
Expert
Tableau
Expert
Power BI
Expert
Power BI
Expert
LinkedIn Sales Navigator
Expert
LinkedIn Sales Navigator
Expert
ZoomInfo
Expert
ZoomInfo
Expert
Outreach.io
Expert
Outreach.io
Expert
Gong.io
Expert
Gong.io
Expert
Xero
Expert
Xero
Expert
QuickBooks
Expert
QuickBooks
Expert
Slack
Expert
Slack
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
Google Workspace tools
Expert
Google Workspace tools
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Courses from Pearson

Hobbies and interests

Volunteer Coaching
Strategic Reading
Networking Events