Customer Care Representative
Techno
Total years of experience :8 years, 7 Months
Zuku fiber Call Centre (Out-sourced from
Carrying out:
•Managing ICT user support service desk by resolving logged it support calls
•Offering support for Microsoft outlook mail installation and troubleshooting
•Installation of software and application to end user machines
•Offering support flight information system distribution (FIDS) administration at JKIA on various points on screens
•Installation and configuration of LAN and wireless network to users at JKIA
•Training end users on the various applications to maximize utilization of ICT resources
•Support the network infrastructure within the KAA premises where necessary carry out the necessary maintenance and upgrades
•Assist in computer preventive maintenance
•Installation of computer software and hardware for windows application
•ICT equipment inspection and taking inventory for the ICT assets
•Setting up and configuring printers on windows application
•Join computers to the KAA domain
•Carryout Data Transfer for users
•Set up of projector in conference meetings
:
C.P.E.) Short