Senior Marketing & Events Assistant
Emirates Diplomatic Academy
Total years of experience :27 years, 10 Months
Managed Scheduling Abu Dhabi Diplomacy Conference 2018 Event Venue including but not limited to event staffing, catering contact, building operations, event set-up, and break-down.
Prepared Event Stats, material, and content for the speaker
Created, staffed and coordinated booths for every event
June 25, 2008 - Present CSR/Post Customer Support
TREC PACIFIC CORPORATION
16th Flr. Raffles Bldg. Ortigas, Pasig City
Contracts- Verifone Inc.
Tampa, Florida
JOB DESCRIPTION
➢ Process online request for party/special occasions needs
➢ Resolve queries on delivery status and product availability
➢ Track delivery placement process
➢ Process accounts and refunds
➢ Process online medical needs order
➢ Provide information on order status
➢ Monitor and grade all calls
➢ Run reports for GE Deinstall, MCDonalds, and Retrievals
➢ Process VeriFone Shell ASM New Enrollment Forms
➢ Process JPMorgan, Valero and Marathon account in retrievals.
Process all Major Oil Services Program
Assisted customer inquiries and concerns through WhatsApp.
Answered Inbound and Outbound Calls, Emails and WhatsApp Calls.
Update customer database systems with workflow case to completion.
Booked Service Appointments.
Involved in sending email and in social media implementation.
May 25, 2007 - May 26, 2008 Customer Care Specialist / Sprint Account
IBM DAKSH PHILS., INC.
30th Flr PBCom Tower 6795 Ayala Ave.Makati City
JOB DESCRIPTION
➢ Process mobile billing payments
➢ Troubleshoot mobile irregularities
➢ Discuss clients' billing implications, charges and surcharges.
➢ Register clients to view online accounts
➢ Handle incoming calls for queries and resolve internal concerns.
AS A TEACHER: Experienced School Teacher with several years experience.
Dedicated to student development and academic excellence.
Use innovative methods to integrate multiple learning styles.
Prepare the classroom to create a climate conducive to learning by maintaining its cleanliness, orderliness and beauty inside and out
Perform routine activities and maintain discipline during classroom instruction
Plan varied strategies to enhance the students’ educative process.
Use different instructional materials and devices, which facilitate the learning process
Evaluate the learning outcomes
Train students in extra-curricular activities
Provide tutorial services for special children(children with learning disabilities)for positive evaluation
Conduct after-school academic programs
DEGREE Bachelor in Secondary Education Major in English Jose Rizal College, Mandaluyong City 1991-1994, Lic. PRC/LET Board Passer 1997
