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Javeed Akthar Mansoor Ali, Customer Support Representative

Javeed Akthar Mansoor Ali

Customer Support Representative·Arabian Agencies Company

Qatar

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 15 years, 8 months

Customer Support Representative

November 2021 - Present

Arabian Agencies Company

Doha, Qatar

November 2021 - Present

Being the focal point to all key stakeholders for the brand Putzmeister at the dealership.

Steering the sales, parts & service business of Putzmeister.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Spare Parts Incharge

July 2012 - July 2020

Darwish Trading Co

Doha, Qatar

July 2012 - July 2020

• Business development of Heavy Equipment’s Spare parts and Service in Qatar.
• Define parts and service sales opportunities in Qatar in order to realize the annual budget.
• Conduct outdoor & indoor parts and service sales.
• Establish a visit plan and schedule ongoing, systematic visits with customers.
• Conduct regular visits to customer’s job site to inspect machines and leverage parts and service sales opportunities by offering reliable solutions to customer’s requirements.
• Prepare quotations to customers; follow up on quotations & receive orders.
• Confirm orders & receive order confirmations from suppliers, prepare costing & send requisition to HO for release of purchase order & payment to the supplier.
• Prioritize & follow up on orders to ensure timely delivery of spare parts to the customers.
• Read and Interpret parts from catalogues (EPC & Manual) for different types of machinery.
• Recommend alternate solutions to customers on emergency requirements for parts & service.
• Bulk sales of consumable spare parts for periodical consumption to individual customers based on their machinery specific models and population.
• Prepare periodical Sales reports, Inventory reports and Sales plan to the management.
• Prepare periodical Stock order lists, get quotation from suppliers, prepare costing & send PRQ’s to head office for approval.
• Follow-up on requisitions for Purchase orders & payments to suppliers.
• Ensure adequate stock of fast moving parts at any point of time.
• Check & ensure correct documents from supplier for trouble-free custom clearance at the ports.
• Generate warranty claims to suppliers and follow up for credit notes.
• Parts Inventory control & Warehouse management.
• Ensure FIFO stock management is followed.
• Undertake additional related responsibilities as required.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Spare parts Executive

July 2011 - May 2012

Western Auto Company Ltd (An ETA Group Company)

Dammam, Saudi Arabia

July 2011 - May 2012

• Responsible for stocking & sales of Ashok Leyland commercial vehicles spare parts.
• Listing out & procurement of spare parts from Ashok Leyland.
• Liaison with supplier for spare parts procurement, shipments, etc.
• Arrange documentation & follow custom clearance of spare parts from sea port through clearing agent.
• All types of technical support on spare parts requirement for external customers & to workshop.
• All Material Management & Sales Distribution of spare parts on SAP

Company industry:
Automotive Dealership & Distributor
Job role:
Other

Program Leader CMS

August 2010 - April 2011

Castrol India Pvt. Ltd (Under Lobo Staffing Solutions)

Pune, India

August 2010 - April 2011

Represented Castrol India Ltd under a full time CMS agreement with SKF India Ltd, Pune as a Program
Leader, managing a team of 10 people (2 Supervisors & 8 Fluid Handlers) working on shift basis.

Maintenance & Continuous monitoring of all Coolant & Lubrication Systems to ensure uninterrupted
production of different kinds of bearings.


Continuous Improvement Processes (CIP’s) and its implementation with the help of SKF six sigma team
for reducing system downtimes, oil/coolant consumption, arresting of leakages, system improvements for better efficiency, reduced unit production time, etc.


Periodical meetings with SKF Management for new process improvements and implementations.


Continuous look out for new business opportunities, initiate new product trials, monitor continuously
and standardize the product for business growth.

Company industry:
Utilities
Job role:
Support Services

Service Engineer

September 2008 - December 2009

Schwing Stetter India Pvt. Ltd.

Chennai, India

September 2008 - December 2009

• Preventive maintenance and Breakdown repair of Batching Plants, Concrete Pumps & Transit Mixers of various capacities under a ‘Product Support Agreement (PSA)’ with ‘Larsen & Tourbo ECC Division’ at SLHEP -Assam.
• Handled a team of technicians at the site, allocated shifts & assigned jobs for them.
• Assigned regular maintenance jobs to the technicians & follow up for the completion of jobs.
• Continually follow up the statuses of machines at the project sites.
• Attend the emergency breakdowns to minimize machinery downtime & provide 24x7 supports.
• Maintained a spare parts warehouse with good inventory of parts for the active machines at the site.
• Coordinate with Regional office for any supports required at site.
• Follow-up & receive month service agreement payments from L&T regularly, bank deposit to company account & update to regional office.

Company industry:
General Engineering Consultancy
Job role:
Engineering

Education

Anna University

April 2008

April 2008

Bachelor's degree, Mechanical Engineering

India

GPA (percentage): 66%

GPA (percentage): 66%

Project 1: Design and Fabrication of Multipurpose Cutting Machine. Project 2: ‘Design and Fabrication of a Pneumatic clamping fixture for Vertical Drilling Machine’, for the Machine shop at ‘Integral Coach Factory, Chennai’.

Skills

SAP
Expert
SAP
Expert
After Sales Support
Expert
After Sales Support
Expert
Sales
Expert
Sales
Expert
Spare Parts
Expert
Spare Parts
Expert
Heavy Equipment
Expert
Heavy Equipment
Expert
Parts Inventory & Warehouse management
Expert
Parts Inventory & Warehouse management
Expert
Technical sales
Expert
Technical sales
Expert
Communication
Expert
Communication
Expert
Multilinguistic
Expert
Multilinguistic
Expert
Spare Parts Sales
Expert
Spare Parts Sales
Expert
Sales
Expert
Sales
Expert
Service/Maintenance
Intermediate
Service/Maintenance
Intermediate
Business development
Expert
Business development
Expert
Customer support
Expert
Customer support
Expert
Logistics/Suppy Chain
Intermediate
Logistics/Suppy Chain
Intermediate
SAP
Expert
SAP
Expert
After Sales Support
Expert
After Sales Support
Expert
Spare Parts
Expert
Spare Parts
Expert
Heavy Equipment
Expert
Heavy Equipment
Expert

Languages

English

Expert

Arabic

Beginner

Hindi

Intermediate

Tamil

Native Speaker

Malayalam

Intermediate

Training and Certifications

Certifications
Proactive Value Selling from Scania Middle East
Dec 2022

Training
Putzmeister Spare parts & Service
Putzmeister Concrete Pumps GmbH

Hobbies and interests

Learning and practicing Islam