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Mujahed Ajlouni, Restaurant Floor Manager

Mujahed Ajlouni

Restaurant Floor Manager·Azadea Group

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 11 years, 8 months

Restaurant Floor Manager

June 2024 - Present

Azadea Group

Dubai, United Arab Emirates

June 2024 - Present

 Handling customer complaints and concerns
 Train new employees
 Ensure key control policies
 Maintain quality standards of customer service
 Maintain store organization
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Floor Manager

June 2024 - Present

AZADEA GROUP

Dubai, United Arab Emirates

June 2024 - Present

• Handling customer complaints and concerns
• Train new employees
• Ensure key control policies
• Maintain quality standards ofcustomer service
• Maintain store organization Jun 2024 -Dec 2024
Company industry:
Retail & Wholesale
Job role:
Sales

Managing Director

February 2024 - June 2024

Jbl Alhyah Information Technology Es

Dubai, United Arab Emirates

February 2024 - June 2024

• Managing the Companys cash flow.
• Scheduling and allocating manpower.
• Maintained satisfactory customer service.
Feb 2024 - Jun 2024

• Resolved customer issues and complaints swiftly, ensuring overall satisfaction andretention.
• Developing strategic plans and initiatives for store development and capacity.
• Adhered and maintained product quality standards and inventory.
• Spearheaded initiativesto optimize operational efficiencyand streamlineprocesses, contributingto the achievement of organizational goals.
Company industry:
IT Services

Managing Director

January 2024 - June 2024

Jbl Alhyah Information Technology Est

Dubai, United Arab Emirates

January 2024 - June 2024

Managing the Company’s cash flow.
Scheduling and allocatingmanpower.
Maintained satisfactory customer service.
Resolved customer issues and complaints swiftly, ensuring overall satisfaction andretention.
Developing strategic plans and initiatives for store development and capacity.
Adhered and maintained product quality standards and inventory.
Spearheaded initiatives to optimizeoperational efficiencyand streamlineprocesses,
Adhered and maintained product quality standards and inventory.
Spearheaded initiatives to optimizeoperational efficiencyand streamlineprocesses, contributingto
the achievement of organizational goals.
Company industry:
IT Services
Job role:
Administration

Assistant Manager

July 2020 - February 2024

Fortinos

Hamilton, Canada

July 2020 - February 2024

Hiring and training newassociates.
 Managing the Company’s cash flow.
 Scheduling and allocating manpower.
 Maintained satisfactory customer service.
 Resolved customer issues and complaints swiftly, ensuring overall satisfaction and retention.
 Developing strategic plans and initiatives for store development and capacity.
 Adhered and maintained product quality standards and inventory.
 Spearheaded initiatives to optimize operational efficiencyand streamline processes, contributing to the
achievement of organizational goals
Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

ASSISTANT MANAGER

July 2020 - February 2024

Fortino’s

Hamilton, Canada

July 2020 - February 2024

• Hiring and training newassociates.
• Managing the Companys cash flow.
• Scheduling and allocating manpower.
• Maintained satisfactory customer service.
• Resolved customer issues and complaints swiftly, ensuring overall satisfaction and retention.
• Developing strategic plans and initiatives for store development and capacity.
• Adhered and maintained product quality standards and inventory.
• Spearheaded initiativesto optimize operational efficiencyand streamline processes, contributing to the achievement of organizational goals.
Company industry:
Retail & Wholesale

SUPERVISOR

July 2020 - September 2023

Sobeys

Hamilton, Canada

July 2020 - September 2023

• Managed and monitored the stores transactions.
• Handling of customers and supplier operations.
• Stores financial record and employee KPI record monitoring.
Company industry:
Retail & Wholesale

CUSTOMER SERVICE MANAGER

January 2018 - July 2019

Walmar

Hamilton, Canada

January 2018 - July 2019

• Approving cheques and deposits.
• Achieved efficient verification of customer verifications.
• Team leader.
Company industry:
Retail & Wholesale

SUPERVISOR

June 2016 - November 2017

Jordan Kuwait Bank

Amman, Jordan

June 2016 - November 2017

• Managed various transactions at a busy downtown branch: deposits, withdrawals, transfers, and cheque cashing; verified customer ID, signatures, and balances; processed loan payments; and handled account openings/closures.
• Addressed customer inquiries in-person or via phone and directed them to other bank services as needed.
• Logged cashiers cheques and travelers cheques, prepared currency transaction reports, and meticulously documented financial transactions for internal records.
• Implemented an express line for single transactions during peak periods, reducing wait time by 30% and attaining record-high customer satisfaction scores,
Company industry:
Banking

TELLER

March 2015 - June 2016

Amman Jordan Investment Bank

Amman, Jordan

March 2015 - June 2016

• Offered cheque services, cash transactions, and account management, including currency exchange, transfers, loans, and credit card processing.
• Promoted bank offerings by addressing queries, introducing new services, understanding customer needs, and guiding them to branch representatives.
Company industry:
Banking

CUSTOMER SERVICE REPRESENTATIVE

November 2013 - March 2015

Global Exchange

Amman, Jordan

November 2013 - March 2015

• Achieved top currency sales for a year, consistently meeting targets.
• Maintained flawlessdrawer balance, ensuring accurate transactions.
Company industry:
Financial Services

Education

Applied Science Private University

July 2013

July 2013

Bachelor's degree, Accounting

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Accounting from 2009 to 2013 I was a team player in a team captain in the soccer. We have achieved multiple trophies during the season. I was one of the people who was always a top of his class never missed a class during the four years of university.

Applied Science University

June 2013

June 2013

Bachelor's degree, BACHELOR OF ARTS IN ACCOUNTING

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

I was a team player and a soccer champion

Skills

Operational Efficiency

Expert

Communications

Expert

Project Management

Expert

Strategic Planning

Expert

Team Leadership

Expert

Conflict resolution

Expert

Active listening

Expert

Strategic thinking

Expert

Emotional intelligence

Expert

Adaptability

Expert

Organization

Expert

Project management

Expert

Technical skills

Expert

Motivating

Expert

Team building

Expert

Skills management

Expert

Problem solving

Expert

Decision-making

Expert

Time management

Expert

Leadership

Expert

ACCOUNT MANAGEMENT

Expert

CUSTOMER SERVICE

Expert

LOANS

Expert

MANAGEMENT

Expert

OPERATIONS

Expert

PRODUCT QUALITY (QA/QC)

Expert

SALES

Expert

SCHEDULING

Expert

CUSTOMER SATISFACTION

Expert

KEY CONTROL

Intermediate

communication skills

Expert

Languages

English

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
Project Management
Aug 2023

Hobbies and interests

Soccer

7