Document Controller / Administrative Assistant
Belle Harvey Interiors
Total years of experience :8 years, 4 Months
The job entails clerical typing duties to generate documents as necessary and all administrative tasks.
My role includes and is not limited to:
* Managing the director’s diary and arrange meetings and appointments
* Collecting and maintain all documents to arrange an organized filling system
* Performing clerical typing duties to generate documents as necessary
* Organizing importing/exporting materials and/or material samples.
* Handling travel bookings and daily file management.
* Responding to client and supplier calls and enquiries.
* Preparing document transmittals and materials submittals as required.
My career highlights include:
* Created a simple, organized and user-friendly filing system which allowed managers to access all required documentations quickly and with ease.
* Reduced shipping/storage expenses by ensuring all materials are delivered/sent on time without fail.
The job entails maintaining and managing various hotels' information, pricing, inventory and bookings in Expedia. The job also involves communicating with hotel owners and managers ensuring all information are accurate and up to date.
My career highlights include:
* Increasing clients' sales revenue by placing effective promotional strategies.
* Improved clients' satisfaction by organizing a well-maintained system allowing hotel owners to manage their business online with ease.
The job involves product specific and communications training for newly hired employees.
My role includes:
* Conducting training needs analysis and implementing different types of training techniques to develop new employees' sale and customer service skills.
* Creating brand introduction spiels and training manuals to help improve and increase sales.
My career achievements include:
* Mentoring employees who has achieved career development and growth.
* 100% positive client feedback as a result of providing skills development and motivational programs to employees.
The job is to provide product specifics and communications training to new employees for a telecommunications company based in Australia.
My main role involves:
* Conducting training needs analysis and developing new techniques to improve sales and call handling skills.
* Preparing daily sales reports and employees performance metrics.
The role is to improve customer satisfaction and resolution rate to a company based in the United States by ensuring all representatives knowledgeable about the process and highly skilled.
My main responsibilities are as listed below:
* Providing product specific, sales and update training to new employees.
* Developing and reviewing performance reports, identify areas to improve, and implement measures to
improve performance levels and meet objectives
My career highlights are:
* Increased customer satisfaction and net promoter score due to well trained and motivated employees.
* Increased resolved rates by ensuring all employees are aware of all system updates.
* Provide quality customer service meeting set metrics for the program
* Responded to customer calls and email inquiries regarding PayPal Process ensuring customer
satisfaction
* Receive, direct and relay telephone messages and fax messages.
* Maintain an adequate inventory of office supplies.
* Maintain client files and keep track of services rendered daily.