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JAYANTH SAH

Business Operation Management (Seller Support Associate Sr. )·Amazon Development Centre

India

Bachelor's degree, Computer Science

Work experience

Total years of experience: 2 years, 8 months

Business Operation Management (Seller Support Associate Sr. )

November 2023 - Present

Amazon Development Centre

Hyderabad, India •Remote

November 2023 - Present

• Manage high-volume, complex ticket workflows, delivering accurate and timely resolutions for payment and sales-related queries - Drive process efficiency and service excellence by consistently meeting and exceeding KPIs (quality, productivity, and first-contact resolution)
• Perform proactive issue escalation and root cause analysis, ensuring faster resolution turnaround and improved client experience
• Contribute to continuous improvement initiatives to streamline workflows and optimize operational performance

Company industry:: IT Services

Education

osmania university

April 2021