General Manager Operations
Star World Group
Total years of experience :0 years, 0 Months
Developing effective operational processes and controls.
• Designing Sales & marketing process, controls and incentive schemes.
• Creating customer retention strategies.
• Designing inventory management plans and controls.
• Credit policy (for healthy cash flow).
• Developing & executing effective employee career progression, training &
development process.
• Brainstorming Business expansion plans etc.
• Developing and maintaining business scorecards.
Star World group - (Dealing with wholesale & Retail mobile
accessories, IT hardware, CCTV peripherals & garments)
• Developing effective operational processes and controls.
• Designing Sales & marketing process, controls and incentive schemes.
• Creating customer retention strategies.
• Designing inventory management plans and controls.
• Credit policy (for healthy cash flow).
• Developing & executing effective employee career progression, training &
development process.
• Brainstorming Business expansion plans etc.
• Developing and maintaining business scorecards
Operation - Al Fathe Gas WLL - (Dealing with LPG bottling and
distribution, Retail Air conditions sales, real estate).
Responsibilities:
• Creating and executing appropriate service & retention strategies for customers by
designing effective processes for auditing and training for front line staff and
supervisors.
• Designing & operating control plan for the business operations which includes
o Inventory control
o Cash flow control
o Internal process metrics (distribution per car, revenue per area etc).
• Designing process maps for all the business operations
• Designing effective distribution route plan for optimizing LPG distribution
A market leading LPG bottling and
distribution organization).
Responsibilities:
• Strategic planning and implementation to optimize the distribution.
• Independently handle, assist the team to determine problems and provide resolutions to any
customer care issues & service problems, coordinate escalations (team size of 120 employees)
• Motivating associates & distribution staff through effective management, career development.
• Designing and implementation of reporting mechanism and generating management level
reports for performance interpretation.
• Liaison with other areas of the organization to ensure a seamless teamwork.
• Create appropriate service & retention strategies for customers by designing effective
processes for auditing and training for front line staff and supervisors.
• Analysis of reports including process dashboards & team performance reports & initiating
appropriate action plans;
• Developing sophisticated processes for day-to-day operations like Manage attendance,
Managing periodic shift level projects/initiatives & responsible for the administrative aspects of
the group/shift & agent Appraisal & monthly incentives
Operations with Mphasis an HP company, (dealt with BPO support
for India’s leading telecommunication organization)
Operations in Mphasis an HP company. Dealt with a voice
customer support for a leading UK insurance company, chat and email support for HP (US
customers) and voice support for an US leading bank
Worked as
